Passenger Services Operative

**Want to join the named 'Airport of the Year'?**

Newcastle International Airport has proudly served the North East for over 80 years. As the region’s largest airport, it connects business and leisure passengers to more than 80 direct destinations and over 300 one-stop destinations through 16 airline partners.

We are the 11th busiest airport in the UK and continue to grow, welcoming 4.9 million passengers in 2023. The airport contributes over £1 billion in GVA to the regional economy and supports more than 3,000 jobs across the North East.

Our commitment to quality and customer service has earned international recognition. We were the first UK airport to win both ‘Best in the World’ and ‘Airport of the Year’ (05 million passengers) two years in a row. In 2024, we were once again crowned ‘Best in the World’ at the prestigious Routes World conference.

We’ve invested over £20 million in enhancing the passenger experience, and our efforts have been recognised in the CAA’s Airport Accessibility audit, where we were ranked in the top ‘very good’ category for our service to passengers with disabilities.

EasyJet has announced plans to open a three-aircraft base at Newcastle Airport in March 2026, creating around 130 direct jobs for pilots, crew and engineers and supporting around 1200 jobs in total.

The base opening will enable easyJet to expand its network from Newcastle with new routes.

As the primary international gateway to North East England, Newcastle International Airport offers easy access to a region rich in historical heritage, blue flag beaches, dramatic landscapes, and vibrant contemporary culture.

**About the role**

This role will involve working as part of the Passenger Services Team and with the wider Terminal Operations Team and Business Partners; to oversee and monitor every the PRM check in function and Bagwrap Operation, so as to coordinate its efficient running.

This role is not limited to but will also include:

- Effectively coordinating departmental activities, to include allocating and prioritising departmental work activities by communicating with colleagues, business partners and supervisory staff, whilst staffing the Passenger assistance reception area.
- Cooperating with the SCADA belt team to assess and clear any landside belt blockages and escalate to SCADA team if belt blockages cannot be resolved.
- Working collaboratively with NIAL Business Partners and the wider Terminal Operations Team.
- Ensuring an exceptional level of customer service, whilst delivering all aspects of the departmental remit in accordance with the company customer service ethos.
- Adopting safe working practices, ensuring in particular that methods of working minimise risk to self, work colleagues, staff and the environment.
- Some shifts may start before public transport times during the early hours and applicants without regular access to a vehicle or other means of transport should consider this carefully. However, many of our colleagues do consider this a welcome aspect of the role, allowing them to undertake enjoyable work whilst managing other commitments, for example around family demands.

**Why come onboard?**
Free on-site car parking whilst at work
Generous annual leave entitlement
Access to contributory pension scheme
On-site occupational health support
On-site physiotherapist
Employee assistance support
Subsidised private healthcare
Employee discounts at airport Park & Fly /retail / catering outlets
Company and Performance related bonus scheme
Subsidised membership to our on-site gym

**Final call for Passenger Services Operative (Support)**

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.