Planning and Support Services Officer

Planning and Support services Officer

**Full Time Salary**
- £30,650

**Employment Type**
- Full time

**Hours Per Week**
- 37

**Region**
- Lancashire

**Location**
- 1a Enterprise Way, Accrington, BB5 0FR

**Contract Type**
- Permanent

**Job Type**
- Property Services

**Closing Date**
- 07/02/2025

**Ref No**
- 2369

**What you can expect from us**
- We offer a competitive salary of **£30,650 per annum**:

- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.

We are seeking to recruit **Planning Support Services Officers**on a permanent basis**to ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.

This role is **office based role** at 1a Enterprise Way, Accrington, BB5 0FR.

**Key Responsibilities**

**Delivery**

Provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section.
- Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.

**Planning**
- Providing an effective planning support function to ensure the effective delivery of responsive, gas and electrical maintenance.

**Support**
- Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service.
- Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.

**Systems**
- Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.

**Customer**
- Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required.

**Internal Partnership Working**
- Ensure collaborative working to deliver the required service levels, working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and advocate for repairs.

**As a Planning Support Services Officer, you will have the following skills knowledge and experience**:
**Essential**:

- Proven ability to work in a customer focused environment.
- Experience of working in a similar function in another business.
- IT literacy and system capability.
- Knowledge of Microsoft systems, Word and Excel.

**Desirable**

Educated to GCSE level.
- Knowledge of work planning and repairs IT systems.

**About Onward**

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

Please note that we reserve the right to close the vacancy early prior to the closing date.

**#LI-AM1**

**#INDLP