Support Services Administrator

**Support Services Administrator - Accrington Head Office About Bensons for Beds**

No 'one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness at the heart of everything we do. With nearly 70 years of retail and 100 years of manufacturing experiencein sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience.

We have 190+ locations across our retail, manufacturing and distribution sites, employing c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of becoming the marketleading bed retailer with a strong omnichannel presence.

**Our Benefits**

In return for your contribution to the team’s performance, we offer a competitive base salary plus _all these extra benefits:_
- *Employee discount scheme for Bensons products
- *'Perks’ discounts from numerous high street and online retailers and service providers to save you money on your everyday purchases and bigger expenses such as holidays and travel, electrical goods, motoring and leisure products etc.
- *Pension scheme - provided by Legal & General
- *Healthshield cashback options for Health and wellbeing services (dental, optical, virtual GP, other hospital services and more)
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
- Learning and development programmes to gain new knowledge and skills
- Career progression - access to internal opportunities to build your career within Bensons for Beds
- *Long service awards and 'Love to Shop’ voucher rewards to spend as you like
- 28 days holiday, rising to 31 after 2 years’ service

(*qualifying periods apply)

**The Role - Support Services Administrator**

We are currently looking for a Support Services Administrator to join our Support Services team on a Fixed Term Contract.

The purpose of the role is to support the effective running of the Group Services department with facilities support for all retail sites & to maintain the smooth operation of the site.

Daily responsibilities include:

- Manage all facilities admin tasks for all retail sites circa 200 sites.
- Admin tasks for contracts in excess of £700k
- Dealing with all retail store waste admin queries & challenging store behaviours around waste disposal
- Work on cost saving initiatives linked to retail waste disposal
- Dealing with all retail store window cleaning queries & challenging supplier performance on a day to day basis.
- Agreeing re-scheduling of window cleaning with key sites & ensuring services are carried out.
- Order ad-hoc non-contract lines for retail sites through the preferred suppliers
- Arrange washroom supplies for stores & support with supplier management to ensure services are taking place
- Arrange install & de-install of all retail store safes working with the supplier to agree timings
- Manage retail store external warehousing requirement & work with RSM teams to challenge on cost.
- Work with external warehousing supplier to agree timings, costs & delivery details
- Work with both VM teams to support with ordering of materials, equipment & agree delivery times according to the set schedule.
- Use the company intranet to communicate facilities campaigns to improve store behaviours.
- Collate company information for board meetings & updates
- Raise PO’s & check invoices for supplied services & products
- Work closely with 'Group Energy Manager’ reporting & supporting on recycling / sustainability initiatives.
- Support the HQ building with incoming post distribution.

**Skills needed**

We are looking for an experienced Support Services Administrator with the following skills, experience and attributes to be successful in this role:

- Knowledge of Microsoft Office, especially Excel, is highly desirable
- Experience of posting Social Media updates
- Experience of Building FM
- FM qualification is highly desirable
- Ability to produce timebound documents
- The ability to work cross functionally and communicate & influence at all levels
- Strong analytical abilities and sound financial awareness
- Strong attention to detail
- Ability to deliver projects effectively within budgets