Customer Service Administrator

1 week ago


Accrington, Lancashire, United Kingdom Square Peg Associates Full time £18,000 - £25,000 per year

Customer Service Administrator (Accrington)

Our client is a professional organisation with a large Customer Service team within an open plan office environment. They are looking for an exceptional Customer Service candidate who can handle all queries with confidence and maturity. This is a mix of dealing with queries as well as following up with the administration.

It's a superb role in a company with strong values and a great reputation for quality. They will offer a competitive salary plus an array of company benefits which include: -

Generous holidays

Early finish on Friday

Free Parking

Pension & healthcare

Company events

Subsidised canteen / restaurant, + lots more

 Duties involve:

  • Answering inbound customer service calls as well as dealing with email correspondence 
  • Query resolution – building relationships with customers and suppliers
  • Building an excellent rapport with customers delivering a 1st class service
  • Will forward any non customer service calls to the relevant department
  • Deal with technical information and queries
  • Completing all relevant paperwork and administration

You should have:

  • It is essential to have delivered a good level of customer service to customers
  • Strong IT skills including Word & Excel 
  • Good attention to detail
  • An excellent telephone manner, polite, friendly and informative

This role is working in a great team, within beautiful modern offices. We are looking for a self-starter and a motivated team member Is this you?

 Please apply now for immediate consideration.



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