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Facilities Management Works Co-ordinator

2 weeks ago

Leeds, United Kingdom Royal Mail Group Full time

**Job reference number** **238025**

Facilities Management Works Co-ordinator - Remote Working/Leeds Mail Centre

£20,492 per annum (non-negotiable), up to 6% bonus potential and 20 days annual leave plus bank holidays

Full time

Permanent

Remote working/Leeds Mail Centre, Leodis Way, Stourton, LS10 1AZ

Royal Mail’s Property and Facilities Management have an opportunity for a **Facilities Management** (FM) **Works Co-ordinator** who is responsible for the ownership and coordination of Business-driven FM activities and administrative tasks that facilitate the completion of works across the Royal Mail Group estate.

The role holder will respond to all Business and customer needs, provide an innovative solution and look to provide further opportunities for added value including ad hoc project work and admin support as required.

As Works Co-ordinator, you will use appropriate resources to achieve successful business outcomes using the “Plan, Release, Control, Respond” methodology. This will involve using appropriate Systems to monitor all building maintenance works and ensure jobs are carried out in an efficient and compliant way; ensuring optimum use of resources and skills to deliver our business SLA/KPI and Productivity targets.

The coordination of works will include; processing of purchases orders/uplifts, hire equipment, resource (internal & external) planning, use of MI, supply chain co-ordination, monitoring and maintaining performance expectation for the works delivery cycle.

You’ll be responsible for ensuring jobs do not fall into jeopardy, intercept potential failures, design remedial plans that address issues, along with communitive updates to customer and stakeholders.

Furthermore, you’ll work collaboratively with the Helpdesk to provide seamless end to end customer service as well as Op’s and product leads to ensure all works are fully compliant and work within a designated region and focus on customer satisfaction and Business success.

Further key accountabilities
- Using appropriate Work Planning and Procurement systems and processes effectively to successfully coordinate, monitor and ensure completion of works effectively
- Ensure ownership for the completion and communication of critical and priority one calls to ensure all Business requirements are met inclusive of H&S, SLA’s and Business continuity
- Responsible for the hiring and coordination of equipment needed to complete jobs ensuring all equipment is available on site prior to resource attendance
- Liaising with subcontractors and supply chains to ensure works are completed compliantly and on time in line with Business performance expectations
- Ensuring all resources in your region report themselves available for work by their given start time, and ‘log off’ their shift at their expected shift end time, with all jobs appropriately actioned.
- Maintain regular contact with supply chain resources using documented escalation procedures, to ensure their schedule of work is

**Location and attendance**

**Typical hours** are 7am and 3pm Monday to Friday. However, you need to be flexible and be available between 6am and 4pm.

**Location**: A hybrid approach, with a mix of remote and office based at Leeds Mail Centre. You will be required to attend Leeds for training, attending meetings and other requirements.

You’ll work closely with the whole of the FM Works Coordination Team and will be expected to be flexible to cover varying tasks as required including annual leave, demand and sickness cover across all products and tasks.

**About you**

You need to demonstrate the following skills and experience on your CV:

- Proven ability to work to documented processes whilst being able to work from own initiative when required
- **Good analytical and problem-solving skills**, with the ability to identify innovative solutions
- Experience of working to strict deadlines and taking actions to prevent deadline failures
- ** Knowledge of Facilities Management services, work scheduling and associated administrative** tasks across a large and varied estate and advantage
- **Knowledge or experience of working with Scheduling, Planning and Procurement** systems an advantage or ability to learn quickly
- Experience of working with field resources along with good geographical knowledge of UK would be an advantage.
- A good **knowledge of Facilities Management Contact Centre** operations and technologies
- Strong interpersonal skills capable of communicating with a variety of audiences and building / maintaining relationships
- Customer focused with a first-class telephone manner
- IT skills e.g. Microsoft teams/excel, outlook.

**About Us**
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer serv