Performance & Complaints Support Officer

4 days ago

Solihull, United Kingdom Solihull Metropolitan Borough Council Full time

18.5 Hours per Week

Do you enjoy analysing and interpreting qualitative and quantitative performance information? We are currently looking for a part time Performance and Complaints Support Officer to join our team.

As Performance & Complaints Support Officer you will work as part of a dedicated team who produce performance monitoring reports and analysis to support the Council's Directorates in managing their performance.

In this interesting and varied role you will:

- Analyse various types of data and information and produce accurate performance monitoring reports in a range of formats.
- Support the development and maintenance of forward plans to organise and co-ordinate activities in line with the Council’s Performance Framework.
- Gather, store, monitor and organise information, both qualitative and quantitative, from a range of sources.
- Develop and maintain positive relationships with colleagues.

You will have:

- Level 3 qualification (e.g. A-levels, OND, NVQ3 etc) OR be able to demonstrate relevant experience and knowledge in a business or local government environment to carry out the full range of duties.
- Experience of analysing and interpreting qualitative and quantitative performance information.
- Experience of working in a team, demonstrating flexibility and contribution to team effectiveness.
- Excellent analytical and problem-solving skills.
- The ability to use of ICT to interpret and present complex data and information.
- Excellent communication and interpersonal skills.

We are currently implementing our Smarter Ways of Working as we recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and, for this post, that is likely to include a combination of working from home and from our offices in central Solihull.

This opportunity is a part-time position and hours/days worked can be discussed with the team manager to suit individual requirements.

In return we offer:

- Full training and support on Solihull MBC Complaints procedures, processes and ICT systems, as well as access to a wide range of training and development
- Flexible working, including flexi leave up to 24 days per year and agile working arrangements
- The opportunity to buy up to 10-days additional leave per year
- Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service
- A range of family friendly policies
- Access to the Local Government Pension Scheme

To apply, please click on the link below. If you have a specific question or require further information regarding this post, please contact Alison McCallum, Business & Development Officer on
0121 704 6076

**Job Type**: Part-time
Part-time hours: 18.5 per week

**Salary**: £25,927.00-£30,984.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Flexitime
- Sick pay
- Wellness programmes
- Work from home

Schedule:

- Monday to Friday

Reference ID: SOL4826

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