Customer Service Advisor

1 week ago

Nottingham, United Kingdom Parcelhub Full time

Are you the type of person who strives to deliver exceptional customer service, in a fast-paced working environment? If so, we want to hear from you.

We currently have an exciting opportunity to join our Customer Services team in Parcelhub, Colwick Quays as a Customer Service Advisor.

You will be dealing with a number of queries from or clients, their customers and also the general public, accessing our internal systems. You will be responsible for meeting internal SLAs on service, but also have the additional responsibility of ensuringthat all response times and standards are met in regard to communication with the customers.

The role is to provide a proactive service, initiative is critical. You will be dealing with a wide number of customers which require customer service management on a day-to-day basis. To strive in this job, you will need to be able to read the situationand look ahead to get the query resolved with as little work as possible.

What will set you apart in this role is an ability to read the situation, understand what the desired outcome is for our customer - and look to escalate a situation to the correct level and supply all required information to get the situation resolved.

**Key duties & responsibilities**:

- Ensure quality of customer services is exceptional.
- Build up relationships with our clients and their customers.
- Act on behalf of our customers as a first point of contact for all tracking/parcel queries from their customers or members of the public.
- Ensure all SLAs are met.
- Provide a high standard of customer satisfaction and service to a growing client-base ensuring that an efficient, courteous and professional manner is upheld at all times.
- Ensure that customers and public are updated at least every 24 hours or as and when necessary.
- Handle and resolve client, customer or public complaints.
- Keep records of customer & public interactions, enquiries and complaints. Everything to be logged on the in-house ticket system without exceptions.
- Any other work as required.

**Essential Skills**:

- Good communicator
- Good Computer Skills; Excel and Word skills
- Experience in Customer Services
- Organisational skills with strong attention to detail
- Ability to multi-task in a fast-paced environment
- Self motivated
- Diplomatic and reliable
- Enthusiastic and effective team member

**Desirable Skills**:

- Experience within the industry.

**About Company** **Whistl** are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billionitems annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

**Whistl** is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

  • Customer Service/sales Advisor

    6 days ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom HireGiant Full time

    Here at HireGiant we are currently recruiting for a Customer Service Advisor for a busy client based in the Gunthorpe area. **The Customer Service Advisor Role will include**: - Meeting & Greeting customers and clients to the site. - Answering the telephone in a kind and friendly manner - General housekeeping of the front desk - Managing paperwork and...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Pertemps Leicester Full time

    **Customer Service Advisor** Location: Nottingham **Salary**: £19,760 **The Company** My client who offers secure self-storage units for personal and business accounts is hiring for a customer service advisor. **Shift patterns for this role**: Shifts between the hours of 8am-6pm. **Employees are required to work one weekend in 3 weeks.(You will get two...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Machine Mart Full time

    **About the role** We have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head Office Working closely within the Aftersales Department, your duties as Customer Service Advisor will include: - Maintaining accurate and concise records - Creation of job cards - Liaising with colleagues on a...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor - Temporary to Permanent-- £10.09 per hour** Cherry Professional are recruiting for a** Customer Service Advisor** for a vibrant, client based in Nottingham. This is an exciting opportunity to join a dynamic Customer Service team who are growing due to business requirements **Responsibilities**: Be able to investigate and solve...

  • Customer Service Advisor

    4 days ago

    Nottingham, United Kingdom Pertemps Leicester Full time

    Job description **Customer Service Advisor** Location: Nottingham **Salary**: £19,760 **The Company** My client who offers secure self-storage units for personal and business accounts is hiring for a customer service advisor. **Shift patterns for this role**: Shifts between the hours of 8am-6pm. **Employees are required to work one weekend in 3 weeks.(You...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Matt Burton Full time

    In return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. The Customer Service Advisor will be responsible for: - Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients -...

  • Customer Service Advisor

    2 weeks ago

    Nottingham, United Kingdom CSP - Nottingham Full time

    **Customer Service Advisor**: We are looking to fill a Customer Service Advisor vacancy based in Central Nottingham. APPLY BELOW if.... - You looking for a new challenge in your management career? - You someone with a passion for leading a strong sales and service team? If you think the above applies to you and you said YES then continue reading to find...

  • Customer Service Representative

    4 days ago

    Nottingham, United Kingdom Wiltshire Farm Foods Full time

    (Part-time 21 hours - 3 days - Wednesday, Thursday, Friday. 8.30am/9.00am-4pm/4.30pm) Plus any holiday/sickness cover We are the leading frozen home meals delivery service in the country. We provide healthy and nutritious meals to many thousands of elderly customers who wish to remain independent in their own homes. The role of our Customer Service...