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Home Ownership Service Officer

2 weeks ago

Sheffield, United Kingdom Sheffield City Council Full time

Job description

The Home Ownership & Revenues Unit (HORU) are looking to recruit a full time Officer to help deliver a quality customer focused service to customers and service partners in respect of:
Right to Buy - Coordinating the sale of Council properties under the Right to Buy scheme in accordance with Statutory legislation.

District Heating - Monitoring and managing customer heating accounts of approximately 6000 properties. Which involves billing, monitoring payments / usage, producing statements and dealing with general enquiries

Business Management / Revenues & Collection - Providing a suite of business management services to all housing related teams within the place portfolio.

This includes co-ordinating the billing and collection of sundry debts in relation to rechargeable repairs, RTB charges and other housing charges.

This involves monitoring and liaising with the Central Debt recovery Team and legal services with regards to the recovery of income.

You will need to demonstrate a good knowledge and experience of using Excel, both using existing spreadsheets and creating new ones to interrogate large amounts of data.

The successful applicant must have good communication skills and be able to communicate effectively with customers / debtors and service using written, face to face and telephone methods

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

**Job details**:
Job reference

REQ002692

Date posted

09/09/2024

Application closing date

30/09/2024

Location

Sheffield

Salary

Grade 6 £30,825 to £34,834

Package

Temporary till 30/10/2026

Contractual hours

37

Job category/type

Administration