Medical Receptionist

We are looking for a medical receptionist to join our hard working and dynamic team. We are a large GP surgery based in Waterlooville Hampshire and look after approximately 16500 patients. We are looking for an enthusiastic, motivated and outgoing person to join our fast-paced reception team.

The job will involve:

- Making appointments for doctors, nurses and other healthcare professionals using the practice’s clinical software system and in conjunction with practice protocols.
- Processing messages for doctors, nurses and the wider primary healthcare care team
- Dealing with enquiries from patients and callers, referring on to the appropriate member of the practice team when necessary
- Recognising people’s need for alternative methods of communication and respond accordingly
- Actioning requests for ambulance and hospital car transport
- Retrieve and file manual patient records where necessary
- Registering new patients when required to do so, ensuring completion of the associated documentation
- Processing monies received by patients for non-GMS services, i.e. private letters
- Processing tasks sent by GPs/Nurses - this may include contacting patients if an appointment to see the doctor is on the task.
- Processing all paperwork in the GP dropbox, pass acute prescriptions to the prescribing clerks etc
- Assisting all visiting locum GPs as necessary, specifically ensuring that the consultation rooms/computers are ready for use
- To ensure that patient records are kept up to date
- Ensure that the reception and administration area is adequately secured

**Person Specification**

QUALIFICATIONS
- Good standard of general education **-** Essential
- Standard grade mathematics or equivalent **-** Essential
- Standard grade English or equivalent **-** Essential
- Qualification in customer service **-** Essential

EXPERIENCE
- At least one years’ experience of working in a public reception environment dealing with public/patients face-to-face and/or on the telephone **-** Essential
- Practical experience of working within a multi disciplinary team**:

- **Essential
- Experience of working within primary care **-** Desirable
- Practical experience of computerised recording system**:

- **Essential

SKILLS
- Excellent communication skills, both written and verbal **-** Essential
- Sound IT and keyboard skills**:

- **Essential
- The ability to follow procedures and work to deadlines**:

- **Essential
- Ability to handle situations of potential conflict**:

- **Essential
- Interpersonal skills**:

- **Essential
- Problem solving skills**:

- **Essential

QUALITIES AND ATTRIBUTES
- An understanding, acceptance and adherence to the need for strict confidentiality**:

- **Essential
- A tolerant, patient and empathetic attitude**:

- **Essential
- Ability to use own judgement, resourcefulness and common sense**:

- **Essential
- A commitment to team working**:

- **Essential
- Flexible approach to working**:

- **Essential
- Enthusiasm and positive attitude**:

- **Essential
- Able to work under pressure**:

- **Essential
- Able to work in a changing environment**:

- **Essential
- Able to use own initiative**:

- **Essential
- Commitment to personal development**:

- **Essential

**Job Types**: Part-time, Permanent

Pay: £11.55 per hour

Expected hours: 25 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Work Location: In person