Level 3 Customer Service Apprentice

2 weeks ago

Croydon, United Kingdom Croydon Works Full time

We have job opportunity for a **Level 3 — Customer Service Apprentice**to join our partnering contractor Wates, you will be working in their Croydon branch.

**THE ROLE**
- Croydon Works are working alongside Wates, one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, they have a proud legacy in the built environment.
- Wates deliver complex projects in several sectors, For example, education, healthcare, residential. commercial, and emergency services. Wates employ over 4,500 employees who work with a range of clients and partners from across the public and private sectors.
- As one Wates, they work together to build a better tomorrow. They want to create a future where people, places, and our planet can thrive.

**About the Role**
- As a Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.
- This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.

**Your Responsibilities**
- Responsibilities include but are not limited to the below
- Act as the first point of contact for customers, providing friendly and efficient service.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery
- Ordering materials and equipment
- Logging jobs, uploading documents, and updating our systems
- Responding to questions, and booking in contractors
- Raising purchase orders
- Writing reports
- Booking in our contractors
- Completing administrative tasks within deadlines

**THE CANDIDATE**
- To be successful on the programme you'll:

- Be passionate about a career in the built environment.
- Be excited to learn and develop new skills.
- Have a curious nature.
- Be reliable and professional.
- A problem solver with the ability to think logically.
- Possess good time management skills.
- Prioritise your work to meet agreed deadlines.

**Qualifications**
- To be considered for this apprenticeship you will need to have achieved a Grade 4 or C and above in Maths and English
- Applicants will need to complete competency and motivational questions and those successful will be offered a position, ready to join in August 2025.
- Posted 26 days ago
- Croydon Works

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