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Customer Services Manager, Software
2 weeks ago
You are confident and motivated and are you able to think logically and prioritise issues when the pressure is on. If you are interested in progressing in client management, this job has fantastic prospects. Starting salary to £30k plus benefits; the roleis currently home based but may require some office days in the future.
As the new Junior Customer Service Manager at this exceptionally successful cloud ERP software company, you will monitor, record, and manage the process of dealing with the service and support requests from their clients, ensuring that they are being workedthrough, and that escalations are on track, giving the clients an estimate of when they will be resolved, and keeping the client informed and happy. The company is a leader in its market; they have nearly 400 staff, and their ERP solution has a strong elementof accounting and finance. Your job is to ensure a high level of customer satisfaction for their clients when they need tech support.
Educated to a high level, you think on your feet, and you can nurture and grow your relationships with customers. They will be relying on you to find the right person in the company to answer and solve their support problem and to keep them informed of thestatus of their support requests. You need to deal with them politely and efficiently, and building strong relationships will be invaluable to you when you may need to tell them that a solution has not yet been found, or that it will take longer than initiallythought.
The sky is the limit as to where you might progress to with this role. The company nurtures and develops its employees and there will be many avenues that you can take as you grow here.
If you think you are right for this newly created customer service management job, contact Jake King or Carolyn MacLurg at Ambis Resourcing.
