Customer Service Representative

2 weeks ago

Kings Langley, United Kingdom Pickfords Move Management Ltd Full time

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

**Key responsibilities of our Move Manager** **will be to**:

- To ensure the highest level of move management is offered to assignees and corporate HR teams throughout the sales and move process thus ensuring customer satisfaction and repeat business.
- To maximise the conversion ratio and job profitability of allocated assignee moves.
- To proactively liaise with the business development/account management team, internal service departments and global service partners ensuring opportunity is maximized.
- To arrange and book all services with internal departments and partner agents connected with an international removal by air, by sea or by road ensuring that the client’s expectations are met through consistent service excellence whilst costs are tightly controlled.

**What we’re looking for in our Move Manager**:

- Customer-centric with the ability to create a great customer experience and build rapport with customers
- The ability to actively listen
- The ability to work with others and share best practice
- Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude
- Excellent organisational skills with the ability to prioritise workload
- Excellent time management, with the ability to work well under pressure
- A passion for completing all tasks to the highest standard and be driven by results
- Proficient IT skills - Office, Word, Excel
- Good knowledge of geographical regions

If you feel have the skills and experience to become our **Move Manager**, please click **‘apply’** now - we’d love to hear from you

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

**Job Types**: Full-time, Permanent

Pay: £32,000.00-£36,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kings Langley: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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