Scheme Manager

5 days ago

Lowestoft, United Kingdom Hales Group Limited Full time

Hales Group are currently seeking a Scheme Manager to support our client within the Lowestoft area.

In this role you will be responsible for the provision of excellent customer focused services to all of our clients customers - in line with Customer Service Standards and relevant polices/procedures.

You will deliver support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible.

Principle Responsibilities - Scheme Manager;
- Responsible for maintaining effective relationships with partner organisations, local authorities and other agencies throughout the region.
- To deliver tailored support to residents to enable them to live independently, ensuring compliance with any legislative or contract requirements.
- To monitor the welfare of customers through support planning and use of on site alarm systems.
- To ensure that homes are let to qualifying applicants, meeting the Association's lettable standard, complying with the Association's nominations and allocations agreements with partner agencies and organisations.
- To maximise rental income and minimise rent loss and rent arrears by carrying out appropriate financial assessments at allocation and throughout the duration of the tenancy.
- To assist tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods.
- Responsible for the delivery of support, tenancy, and estate management services to residents living in sheltered housing.
- Responsible for the allocation and letting of empty homes within sheltered housing in partnership with other departments and local authorities.

To be considered for this role you must meet the following;
- Experience of working with local support agencies and knowledge of the local area.
- Experience of working in the Social Housing sector.
- CIH approved housing qualification or health or support related qualification or be working towards one.
- Good numeracy and literacy skills.
- An understanding of:

- The principles of providing support.
- Welfare benefits relevant to tenants in social housing.
- Customer need, and delivery.
- Experience of multi-agency/partnership working.
- Experience of working with customer face to face.

TERM: Temporary Contract initially for a couple of months

HOURS: Full Time 37 hours per week (Monday to Thursday 8am until 4pm, Friday 8am until 3.30pm)

LOCATION: Lowestoft

PAY: £11.04 to £12.13 per hour (increase in rate due from April)

Why work through Hales Group?

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