Customer Service Practitioner Level 2
18 hours ago
**Customer Service Practitioner Level 2**:
Customer Service Practitioner Level 2 - 18 months
**Overview**:
A fantastic role has been created at CP Lighting & Interiors in Gateshead's Team Valley for a confidant and hardworking customer service apprentice to work in their well-designed and busy store.
**cpele.co.uk**:
Unit 5 and 6 Maingate, NE11 0BE
**£184.80**
****Per Week
**35 Hours**
Per Week
**Role and Responsibilities**:
Working in the showroom to provide high-quality customer service to customers.
Working on the website, keeping this up to date (administration and social media).
Provide a standard of service that reflects the company's corporate image.
General clerical duties.
Dealing with deliveries.
Pricing of stock.
Serving Customers in the showrooM/Face to face/via telephone/website, answering any queries about products
Upselling of products and services.
Ensure a positive first impression whilst being the first point of contact.
Pick and pack deliveries from the warehouse.
Ensure customers are attended to with efficient and courteous service.
Keeping storefront clean and tidy.
**Required Skills**:
Communication IT Skills Able to follow procedures Punctual & reliable
**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.
**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent
**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2Apprenticeship qualification, with training how to: Deliver high quality products and services to the customers of your organisation by dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, and customer satisfaction.
**Prospects**:
TBA
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Customer Service Practitioner Level 2
cpele.co.uk
**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646
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