Product Sales Administrator

**Department**: Sales
- **Salary**: up to £24,000
- **Location**:Remote

**About the Role**

Giacom is a provider of mobile product supply to a range of business partners and are launching a new Webstore service to allow partners to procure an extended range of products. Product Sales Specialists are responsible for outbound partner engagement, processing orders from Sales Order through to fulfilment, as well as supporting partners with top quality customer service.

**Role Responsibilities**
- Make outbound calls to new Business Partners in line with New Partner Onboarding Plan.
- Contact top 10 partners daily regarding stock orders, new kit arrivals and general care.
- Contact partners regularly to confirm receipt and awareness of Network monthly packages, updates, promotions and commissions.
- Process Sales Orders by purchasing kit; raise and manage back orders where kit is not available; be aware of partner credit limits to reduce financial risk to the company.
- Arrange kit delivery as part of purchasing; respond to any delivery issues that arise.
- Liaise with suppliers and manufacturers to obtain best pricing and product information.
- Update ERP (currently Navision) with all the latest pricing and new handsets released and EOL of stock within the market place. Ensuring that all information for hardware on ERP (Navision) is constantly updated to ensure the accuracy for sales information.
- Prepare month end stock reports for managers, such as stock levels, movements and purchases during the previous working month.
- Share stock and price information with both partners and Giacom staff where required.
- Maintain excellent working relationships with Account Managers, alerting them to any potential deals or issues in real time.
- Respond to all Partner queries efficiently and professionally, enhancing the Partner experience and providing exceptional customer service at all times.
- Support the Purchasing Manager with administrative tasks when requested.
- Support the Product Process Manager to streamline processes e.g by providing feedback and by making improvements where required.
- Carry out any ‘ad hoc’ assignments as and when required.

**Qualifications**
- Organisation skills are very important and the ability to work under pressure at crucial times of the day to ensure all stock purchasing and support is completed in a very busy environment.
- Strong customer service skills
- Commercial awareness
- Articulate, personable and flexible approach to work

**Company Description**

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connectstechnology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.

We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through technology enablement?

**Additional Information**

Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness.

**And the Giacom benefits ?**

From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat - you'll enjoy an additional day off around your birthday.

We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way.

Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Referral programme

Schedule:

- Flexitime
- Monday to Friday

Work Location: Remote