Head of Quality

3 days ago


St Albans, United Kingdom Rennie Grove Peace Hospice Care Full time

Provide leadership, vision and direction to the directorate, ensuring all staff understand and work towards RGP Quality & Governance objectives. Lead and manage a team of direct reports, carrying out individual performance reviews and supporting their ongoing personal development through coaching and training. Review developments in the clinical field and requirements of all regulatory bodies, inputting to the clinical operational strategy set by the COO. With support from the Quality and Assurance Manager, ensure CQC evidence is gathered, documented and accessible.
Monitor the frameworks and approach for reporting of notifications to CQC. Monitor the audit function to ensure the regulatory requirements of the organisation are met and support RGP as a learning organisation. Coordinate and agree the quality and clinical audit schedule, working closely with all leads and monitor delivery against the agreed schedule. Review trends of incidents ensuring investigations and analysis are completed, and change implemented when required to improve quality, safety and patient / user experience.
Monitor all complaints, ensuring timely and appropriate investigation is undertaken and outcomes are actioned to improve services across RGP. Proactively participate in research, disseminating relevant information, support training to staff and adopting innovations in practice. Facilitate, monitor and participate in the clinical supervision for designated clinical staff and volunteers.



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