Service Desk Administrator

1 week ago

Northampton, United Kingdom Northampton General Hospital Full time

Act as the interface between the services and the customers providing excellent customer care, guidance and advice and deploying services as and when required to ensure the most effective and secure use systems and services Aim to provide a timely response through first time analysis, triage and resolution to all calls received to the Service Desk using remote support tools and departmental procedures To take and produce accurate Notes of Meeting for Estates Technical meetings. Ensure the accurate logging of calls and effective management of calls logged, escalating in a timely manner when needed Assist in the implementation and development of Service Desk procedures and policies including contributing to self-help guidelines for users of the service Contribute to the overall improvement of the Estates and Facilities Service Desk service function Create and supply reports for the Directorate arising from data within the Service Desk system Assist in maintaining an accurate and effective inventory of Service Desk hardware and software Perform administration support to the department in both general admin and contract support admin along with associated duties for the Service Desk and the Executive PA to the Director of Facilities Ensure operational stock levels are maintained and daily business processes are maintained Identify and alert senior staff and service management to potential problems from trends or repeat incidents as derived from the service desk function Processing of regular activity-based reports to support service needs andmanagement information requests Responsible for performing regular security tasks To provide information to auditors during routine inspections around Service Desk related processes Participate in the Service Desk cover rota as necessary Demonstrate commitment to flexible working patterns to meet the needs of the service and staff Tackle discrimination and harassment and promote equality and diversity in the workplace Reduce sickness absence, workplace accidents and promote zero tolerance on violence against staff Take responsibility for personal development and education within the department.

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