Compliance Monitoring Officer

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

A fantastic opportunity to become part of the growing Howden Life and Health Team. We are a Life and Health Insurance Broker ,we believe we can offer the best advice, products and prices to our clients. We believe in putting our clients at the heart of what we do, always giving the best advice in our clients interest.

Our site based on Gloucester Business Park offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

In this role, you’ll be listening in and monitoring calls made to our customers, giving feedback on content and quality. Provide coaching to our staff to improve compliance performance. You may come from a Call Centre background with supervisor experience where you have monitored other people’s work and call quality and helped them to develop. You must have excellent communication and interpersonal skills, as you’ll need to be able to give bad news, as well as praise good performance.

You’ll need to evidence that you can learn quickly, and work well under pressure, as we’ve got a busy period ahead of us. This is a pivotal role in ensuring we maintain our high standards and adhere to legislation and regulations in all we do. You will naturally be seen as one of our experts and people of all levels will come to you for advice and guidance on compliance matters.

Benefits of a Compliance Monitoring Officer

Competitive basic salary of £25,000 per annum - FTE. Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Hybrid remote working
- 23 days holiday, rising to 25 with service (plus public holidays)
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Discounted gym membership, retail discounts scheme and childcare vouchers
- Perk Box - High Street Savings, Discounted Memberships and Freebies
- Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
- Long service rewards
- Paid for qualifications
- Team building events

Requirements of a Compliance Officer
- Ability to learn quickly, and work well under pressure
- Fantastic timekeeping skills
- Focussed worker with fantastic attention to detail
- Excellent communication and interpersonal skills
- Experience of reviewing or work processes or detailed documents
- Ability to work and think methodically
- You may come from a Call Centre background with supervisor experience where you have monitored other people’s work and call quality and helped them to develop

Responsibilities of a Compliance Officer
- Ensure the business maintains high standards and adheres to legislation and regulations in all that we do.
- To become a dedicated expert and advisor that people of all levels will come to for advice and guidance on compliance matters.
- Monitor calls made to our customers and provide feedback on content and quality.
- Provide coaching to our staff to improve compliance performance

Full and Part Time Opportunities available

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

- An employee-ownership model
- Aligned externa