Monitoring and Evaluation Officer

**Monitoring & Evaluation Officer**

**Salary**:£21,000 pro rata per annum (Actual £12,600 per annum)

**Hours**: 22.5 hours per week to be worked Monday, Wednesday, Friday

**Responsible to**: CEO

**Office Base**: Gloucestershire

**Fixed Term Contract**: Funded for 1 year initially from date of appointment

**Pension**: 6% contribution by employer

**Annual Leave**: 27 days plus bank holidays (pro rata)

**Information related to the post**:

- **_Post is restricted to women under Schedule 9, Part 1, Equalities Act 2010_**

**_- Applicants will undergo an enhanced Disclosure and Barring Service (DBS) check prior to appointment_**

**Equal opportunities statement**:
**Key Responsibilities**

**Monitoring, evaluation and Review**:
a) To work alongside the GRASAC team to ensure that all service activity is recorded, monitored and evaluated and suggest improvements

b) To provide specific data as required and to work with the CEO to write reports on service delivery as necessary

c) Work with the CEO to provide monitoring returns for all relevant internal and external stakeholders, eg Ministry of Justice, Police and Crime Commissioner Office

d) Support the Training and Service Manager and Team Leaders to ensure high consistency of administrative support to clients and data recording

e) Ensure all staff are trained in how to use Casework management (Oasis) effectively including new and existing staff, providing ongoing support where needed

f) Monitoring of Grasac website and social media to report on usage/client demographics and updating with relevant information

g) To assist with new initiatives in relation to data collection and digital transformation.

h) To lead on the implementation of new case management system ( Oasis) with the General Manager.

**Data Security**

a) With Training and Service Manager, ensure internal processes are shared with staff and report non-compliance to CEO.

b) With Training and Service Manager, ensure GDPR compliance - providing advice and information as needed.

**General Responsibilities**:
a) Assist the staff team with daily administrative tasks, for example, answering the telephone/door entry system

b) To support GRASAC with fundraising events, awareness raising events/campaigns and activities

c) To ensure that all work is carried out in line with GRASAC policies and procedures, Rape Crisis England & Wales National Service Standards, and Health & Safety legislation.

d) To contribute to the ongoing development of the organisation by helping to improve systems and procedures

e) To take a positive and proactive approach to problem solving in order to manage a varied workload and contribute to a positive working environment

f) To attend team meetings, individual line management meeting and other meetings as directed

g) Work with the team to facilitate effective communication across the organisation

h) Taking and uploading referrals into the service onto Oasis.

i) Engage with monthly clinical supervision

**Person Specification**

**Monitoring and Evaluation Officer**

**Criteria: E = essential D = desirable **E/D**

**Knowledge and Understanding**

An understanding of working within an organisation that deals with sensitive and confidential information. **E**

Experience and competent with working with Microsoft Office Applications/365, particularly Excel, PowerPoint and SharePoint. **E**

Knowledge and experience of working with data performance and case management systems. **E**

Knowledge of data protection issues. **E**

Knowledge and understanding of the impacts of sexual violence. **D**

Understanding of and commitment to the aims and objectives of GRASAC. **D**

Experience of working to ensure data security across an organisation. **D**

Experience of working with outcome-focused monitoring systems. **D**

Knowledge and experience of developing service user involvement mechanisms. **D**

**Skills and Abilities**

Ability to prioritise tasks and work to deadlines. **E**

Ability to maintain up to date records and to collate and input monitoring and evaluation data. **E**

An ability to collate and analyse data and present findings in a clear and comprehensive format. **E**

An ability to create and manage administrative processes. **E**

Clear and effective verbal and written communication skills and the ability to work in a confidential setting. **E**

Ability to work as part of a team as well as without direct supervision. **E**

Initiative, flexibility and the ability to work without direct supervision as well as contribute to effective team working. **E**

An ability to work confidently and sensitively with client data. **E**

Ability to be flexible and adapt to changing circumstances of the role and the organisation. **E**

Excellent organisational skills. **E**

Demonstrated aptitude and ability to effectively work with people with a broad range of difference including their ethnic, cultural, social backgrounds, their gender, age, religious belief, di