Housing Officer

4Recruitment Services are seeking to recruit a Housing Officer.

The Housing Officer is responsible for providing a customer focused housing service provision across supported and sheltered schemes, delivering a day to day housing management service and monitoring service level agreement with partners.

The Housing Officer will be located in an office in Gloucester but you will be required to work across 5 dispersed general needs services within Gloucestershire. Swindon, Cheltenham and Gloucester. **Therefore applicants must be a car driver with access to own vehicle.**

Working hours are 9:00am to 5:00pm Monday to Friday. 37.5 hours per week

**DUTIES AND RESPONSIBILITIES INCLUDE**:

- Ensuring occupancy targets are met, through lettings and refurbishments of properties.
- Meeting rent collection and arrears targets.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
- Adhering and assisting in the management of the schemes allocations procedure
- Monitoring and meeting relevant health and safety standards in properties.
- Carrying out day-to-day administration duties.
- Assisting in the monitoring of service contracts.
- Monitoring the delivery of reactive repairs across the properties within schemes in the cluster is of a high standard and cost effective.
- Monitoring the schemes meet planned maintenance programmes and that on-site delivery is well managed and in line with customer requirements.
- Delivering high standards of housing management and ensuring that the service is meeting best practice.
- Promote and encourage a high level of client involvement, consultation and communication.
- Delivering a high standard reception service across all services/ properties.
- Undertaking day-to-day housing management duties, including the maintenance of high standards of cleanliness within services, preparation of rooms and site inspections.
- Monitoring and reducing issues of anti-social behaviour within services.
- Clearly communicating tenant responsibilities and tenancy compliance.
- Working with colleagues to maintain good links with the local neighbourhood.
- Effectively using appropriate IT systems, including housing management systems, and maintaining professional and timely records.
- Working as part of a team to ensure a high standard housing management service is delivered to customers and partners.
- Working in partnership with other key agencies, both in the statutory and voluntary sectors.
- Using appropriate IT systems and maintain professional and timely records.
- Ability to interpret effectively financial information relating to rents, charges and contracts.
- Ability to produce accurate and timely reports

**ESSENTIAL REQUIREMENTS**:

- **Must be a car driver with a full, clean driving licence**:

- ** Experience of Housing Management duties including: dealing with and reporting ASB, reporting and chasing repairs; signing up new service users; dealing with emergencies; getting new rooms in emergency accommodation ready to let; keeping a record of voids and void management and income collection.**:

- Experience of working with Vulnerable Client Groups.
- Experience of Liaison with Agencies/ Partner Organisations.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
- Formal care, support or housing qualification would be desirable
- Enhanced DBS

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.