Technology Operations Manager

3 days ago


Reigate, United Kingdom The Curve Group Full time

**Technical Operations Manager - Microsoft technology stack experience**

This award-winning Financial Services Company are seeking an experienced Technical Operations Manager who's eager to use and grow their technological skills in a role that provides the opportunity to make a difference. In this role, the successful individualwill lead the team who protect our critical information, systems, and assets, build solutions, implement new software and hardware, provide training, and assist in the execution of the IT strategy. From early on, you'll help mobilise our market leading innovations,be given challenging assignments and initiatives, lead the team, and take ownership and responsibility.
The Operations Manager will be leading a team of Engineers and Systems Specialists, driving improvements in day to day operations. Moving from a break / fix environment by managing incident and problem processes to significantly drive improvements in agreedmetrics. Ensuring that the skills of the team are maintained and best practice is followed at all times.
The team work in an agile fashion, and experience in agile operations / DevOps / DevSecOps is highly desirable.
The primary technology is based on Microsoft, with a 'cloud first' strategy so applicants with experience and technical skills in both on premise Windows technologies and Azure will be preferred.
The Operations Manager will also be expected to lead and direct investigation during ongoing incidents, liaising with the service delivery manager to provide timely updates and effective resolution, as well as leading problem management.

**Qualifications, Skills and Knowledge**:

- Credible leader of technical operations teams
- Broad technical knowledge across Microsoft technology, both on premise and Cloud based.
- Broad technical knowledge of networking technologies, firewalls, routing and cyber security.
- Extensive experience in incident and problem management.
- Creation, adherence, reporting and improvement of critical system KPIs
- Batchelor's degree in Computer science or allied discipline
- Previous significant line management experience in a similar role
**Experience**:

- At least Three years in a similar role in a blue chip / enterprise scale environment on a 24/7 basis
- Working in a regulated industry (preferably FCA / PRA controlled)
- Working with peers to achieve audit status (ISO 27001 and similar)
- Leading in an Agile/Scrum environment
- Experience in a DevOps / DevSecOps environment.
- Previous team leadership experience.


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