Telephone Receptionist

2 weeks ago

Fareham, United Kingdom Meon Health Practice Full time

Meon Health Practice

Patient Services Advisor

Reports to: Assistant Patient Service Manager

Accountable to: Patient Service Manager

**We have various shift patterns available**

Shifts are: Morning 0745 - 1315 and Afternoon 1300 - 1830

Pay Starting at £12.77 per hour

We are recruiting on a Fixed Term Contract for 1 year

JOB SUMMARY:

- The role of reception call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded to in a timely manner.
- To be able to signpost patients to the appropriate clinician or service.

KEY RESPONSIBILITIES:

- To be able to triage calls, directing clients/patients appropriately to relevant services
- To have excellent communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers
- To maintain an accurate database of services available to clients/patients
- To understand, and be able to disseminate, health promotion information, using this to identify clients who might benefit from these services and to signpost accordingly to the Social Prescribing Team.
- To keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary
- To understand the importance of confidentiality
- To respond appropriately in emergency situations

To report any incidents that might compromise health and safety for self, other staff or customers/patients
- Managing the flow of patients at the desk and in the waiting room
- Dealing with patient enquiries efficiently and courteously
- Pulling and filing medical records as necessary
- Ordering hospital transport
- Any other duties agreed between the employee and The Network

JOB DESCRIPTION AGREEMENT: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with this position. This description will be open to regular review and may be amended to take into account development or changes within the The Highlands Practice, Whiteley Surgery & Jubilee Surgery All members of staff should be prepared to work, flexibly within the The Highlands Practice, Whiteley Surgery & Jubilee Surgery.

Ability to commute/relocate:

- Fareham, PO15 6JF, PO15 7LB, PO14 4EH: reliably commute or plan to relocate before starting work
- Office based role, no remote working.
- Fixed Term Contract for 1 year

**Job Types**: Full-time, Part-time, Fixed term contract

Pay: From £12.77 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 24/06/2025

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