GP Practice Receptionist

The Portchester Practice is seeking two motivated, adaptable and patient-focused Receptionists to join our busy front-of-house team. These roles are vital in supporting the smooth delivery of our services and ensuring patients can access the care they need.As part of our Reception team, you will be the first point of contact for patients both in person and by telephone. Your responsibilities will include managing patient enquiries, booking appointments, processing repeat prescription requests, handling administrative tasks and supporting the wider clinical and administrative teams.We are looking for individuals who can stay calm under pressure, communicate clearly and provide a high standard of service to our diverse patient population. Strong IT skills, attention to detail and the ability to work collaboratively are essential. Previous experience in a healthcare setting is helpful but not required, as full training will be provided.If you are organised, enthusiastic and committed to delivering excellent patient care, we would be pleased to receive your application.Vacancy 1Monday 7.45-1.30, Tuesday 1.30-6.45, Thursday 7.45-1.30, Friday 1.30-6.45. TOTAL 22 hoursVacancy 2Tuesday 7.45-1.30, Wednesday 7.45-1.30, Thursday 1.30-6.45, Friday 7.45-1.30. Total 22.5 hoursMain duties of the jobAct as the first point of contact for patients, both in person and by telephoneHandle patient enquiries promptly, professionally and with sensitivityBook, amend and cancel appointments using the clinical systemProcess repeat prescription requests in line with practice protocolsManage incoming and outgoing communications, including emails, letters and test resultsSupport the clinical team by preparing notes, updating records and carrying out administrative tasksRegister new patients and update patient details accuratelyMaintain the reception area to ensure a welcoming and organised environmentSignpost patients to appropriate services and support where requiredFollow confidentiality, safeguarding and data protection requirements at all timesContribute to the wider administrative workload to support the smooth running of the practiceParticipate in team meetings, training sessions and service improvement activitiesAbout usThe Portchester Practice is a well-established, friendly and forward-thinking GP surgery serving a diverse local community. We pride ourselves on creating a welcoming atmosphere, a supportive work ethic and a culture where every team member plays an important part in delivering high-quality patient care.We are a team of five GP partners, three salaried GPs, five practice nurses, three healthcare assistants and a dedicated phlebotomist. Our strong reception and administrative team is central to the smooth running of the practice, working closely with our clinical staff to ensure patients receive timely, safe and effective care.We value teamwork, professionalism and a positive approach to problem-solving. Staff are supported with ongoing training, regular communication and opportunities to contribute to service improvements. The practice is committed to maintaining high standards, embracing innovation and fostering a respectful, collaborative working environment.Job responsibilitiesJOB DESCRIPTIONAccountable to: ThePartnershipResponsible to: ThePractice ManagerMAIN PURPOSE OF THE POSTTo be part of the receptionteam which contributes to the smooth running of the practice by being the firstpoint of contact for our patients.Main Duties1.To act as a point of contact for patients needing to be intouch with the surgery, either by telephone or face to face.2.To maintain a good relationship between staff and patients, byshowing sensitivity to the needs of others.3.To maintain total confidentiality regarding information aboutpatients and ensure that all patients are treated in a courteous and respectfulmanner.4.Assist in the smooth running of the surgery by:-Dealing with patients politely and efficiently when theycontact the practice.-Answering general queries, making appointments and recordingmessages accurately.-Booking patients into the GP triage if urgent on the day.Otherduties will include:-Ensure all PC are switched on and ready for the start of theday-Opening and distribution of post-Scanning documents into the clinical system-Preparation of prescriptions-Data entry for new registrations-Tidying reception/adminoffice at the end of the day-Notify your line manager if you become aware of any faults-Covering other staff when they are on holiday or sick leave,including some Extended Opening Hours.PersonalDevelopmentAttendtraining as relevant to the postHealthand safetyWorkwith the practice management to achieve a healthy and safe environment and totake care of yourself and others.Equalityand diversitySupportthe practices vision of promoting a positive approach to diversity and equalityof opportunity.Thispractice operates a no smoking policy within all its premises and groundsThispractice operates a Substance Misuse Policy.Person SpecificationExperienceExperience working with the general publicAble to follow proceduresAble to work as part of a teamAble to use own initiativeGood telephone mannerComputer LiteracyConfident approachPrevious GP surgery experienceExperience of Clinical Systems - EMIS and DocManBasic administration skillsQualificationsGCSE Education or higherDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr