Enrolment and Certification Officer

1 week ago

Manchester, United Kingdom The Growth Company Full time

The Growth Company’ Education and Skills team has an opportunity for an Enrolment and Certification Officer who will provide a professional and efficient enrolment, certification, processing, invigilation and administrative support service from various fundingagencies for learners at the Greater Manchester Skill Centre.

**Key Responsibilities**
- To manage the learner record journey ensuring details are entered correctly and accurately into MAYTAS / Electronic register systems to agreed deadlines whilst accurately managing the end-to-end systems updating for learners at the Greater Manchester SkillCentre including updating personal details, change in learner circumstance, changes to trainer or classroom learning programme, LOS
- Lead on electronic register setup for the centre and monitor usage and timely completion by staff
- Lead on the face-to-face learner systems induction (sign up) of Skill Centre learners whilst accurately qualifying personal data, eligibility criteria, learning course and funding programme
- To register individuals for their qualifications and make sure that all Awarding Body procedures are followed in order to meet centre approval requirements
- Update learner personal details as required during learner journey including change of circumstances (COC)
- In consultation with the tutor and learner, book and confirm all associated learner tests (including re-bookings)
- Invigilation learner tests at the SkillCentre
- Tracking learner Test and outcomes and report back to trainers and learners
- Track all of learner required elements of funded programme to enable the company to claim learner Certificates
- Certificate learners for qualifications making sure that all of the requirement of the programme are complete
- To update learner leaver information as instructed by the Enrolment, Funding & Customer Services Manager and in line with Company Leaver/nonachiever guidelines
- Assist with setting up open events at the SC including attending open events and carrying out assigned duties
- To be compliant with Growth Company systems and procedures in regarding to the registration and certification of learners as set out by Central Customer Services Manager and procedure holder
- When required to work alongside the Growth Company Central Customer Services Team and the Skill Centre Central Support Team to develop templates, processes and other general activity in support of Maytas (the central MI database)
- When required provide cover to front of house reception service handling all enquiries swiftly adhering and following Safeguarding requirements at all times

**About You**
- Customer service and administration experience, Ability to deliver a customer focused internal and external service
- To have motivation and drive to complete tasks

**Skills Required**:

- Fully conversant with all Microsoft packages
- At least Level 2 Maths and English skills, good, Communication at all levels including good written communication
- Able to work to deadlines and under pressure

As part of our commitment to increase the diversity of our workforce, The Growth Company (GC) provide a guaranteed interview to applicants who meet the minimum requirements for a role who are Disabled or from a Black, Asian and Minority Ethnic community.

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