Receptionist/administrator

**About us**

Seascale & Bootle Surgeries have a fantastic opportunity for a Receptionist to start as soon as possible, to carry out receptionist and administrative duties.

**Working week**:13.30- 18.30pm

**Total hours per week**: 25 hrs per week

**Role: Receptionist**

Key duties and responsibilities in accordance with Practice procedures:

- Greet all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention.
- Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate.
- Receive incoming telephone calls and arrange appointments.
- Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention.
- Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required.
- Extract patient records when required.
- Ensure change of patient’s details correctly inputted into the computer and the notes are amended accordingly.
- Attend to patient requests for home visits.
- Carry out administrative tasks in relation to specific clinics.
- Scanning, coding and workflow of documents through the surgery
- Obtain a working knowledge of the clinical computer system to enable the process of appointments.
- Develop the ability to fully understand a patient’s needs/concerns so that they can be dealt with efficiently and courteously and meet their expectations.
- Maintain a pleasant tidy and safe reception area to benefit patients and comply with Health and Safety legislation.
- Undertake other appropriate duties.

**Desired skills: C**andidates for this role must be computer literate.

**Personal qualities**:

- Comfortable dealing with people both face to face and over the phone.
- Clearly spoken and a good listener who is able to take detailed information.

**Job Type**: Part-time
Part-time hours: 25 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- SEASCALE: reliably commute or plan to relocate before starting work (required)

Work Location: In person