Catering Team Leader at Dudley Zoo

Are you wild about animals? We have a fantastic opportunity for a animal-loving Team Leader to join the Amadeus team at **Dudley Zoo**.

We have a fantastic opportunity available to join the animals and us at **Dudley Zoo **as a Team Leader who can cover all aspects of catering operations on a day-to-day basis, running numerous outlets situated across the venue. You will also need to support a wide range of hospitality events and conferences.

Reporting into the Catering Operations Manager, your primary responsibilities will be to support the smooth running of all aspects of the catering services. You will be responsible for delivering excellent standards of customer service, presentation, and food quality. We are looking for a Team Leader to help drive performance and excellence.

Your role will be predominately based at Dudley Zoo however at times you may be required to work at the group’s other venues and events. If you are a dedicated individual who is passionate about delivering excellent standards to our customers and you are roaringly friendly and eagle eyed for high standards, then we want you ewe in to join our team

**You must have a flexible approach to work in a 7 day a week operation - hours can vary each week depending on the nature and volume of the business hours will include weekends and bank holidays.**

Your duties will cover the following:

- Assist in controlling Food & Beverage stocks, personnel and equipment
- Responsible for delivering high standards of cleanliness, presentation, safety and hygiene in all areas
- To ensure you, and those others working within your areas of responsibility do so in accordance with current, applicable health & safety / fire safety legislation and group health & safety policies, procedures and arrangements.
- To implement and manage those group health & safety / fire safety policies, procedures and arrangements as applicable to your work activities and working environment
- To accurately record and keep daily food safety controls
- Ensure all colleagues comply with cash handling procedures
- Train and motivate staff to use up-selling techniques and to understand promotions
- Coach and lead a team to deliver excellent standards of customer service
- Ability to build and lead an effective team
- Able to supervise up to 20 workers within a catering unit meeting daily sales targets
- Motivate, coach and develop a team
- Excellent communication skills and can communicate effectively at all levels including client and their own team
- Assist in the planning and preparation
- Able to team lead at least two different catering styles of outlet e.g. self
- service restaurant and bar
- Assist with basic food preparation as required
- Attend management meetings and training courses as required
- Ability to deliver change and new ideas
- Computer literate

The role will require energy, confidence, problem solving skills and some previous supervisory experience. In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.

We are looking for someone who has previous supervisory experience in a related industry such as Restaurants, Pubs, Bars, Contract Catering, Hotels, Leisure or Food, Retail preferred but not essential. However, experience of working in a fast paced customer focused environment is essential.

Pay: £23,833.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount

Work Location: In person

Reference ID: IND8