Team Leader

Amadeus is a multi award winning catering business with over 40 years of experience, operating at various venues including its’ home sites at the NEC, ICC, VOX, Utilita Arena and Resorts World Arena, as well as Regional Venues including Dudley Zoo, where you’ll be predominantly based.

We have a fantastic opportunity available to join the animals and us at **Dudley Zoological Gardens **in our Front of House team as a **Team Leader**.

Reporting into the Catering Operations Manager, your primary responsibilities will be to support the smooth running of all aspects of the catering services. You will be responsible for delivering excellent standards of customer service, presentation, and food quality.

We are looking for a Team Leader to help drive performance and excellence.

If you are a dedicated individual who is eagle eyed for high standards, then we want ewe on our team.

**Your duties will cover the following**:

- Assist in controlling Food and Beverage stocks, personnel and equipment
- Responsible for delivering high standards of cleanliness, presentation, safety and hygiene in all areas
- To ensure you, and those others working within your areas of responsibility do so in accordance with current, applicable health and safety fire safety legislation and group health & safety policies, procedures and arrangements.
- To implement and manage those group health and safety fire safety policies, procedures and arrangements as applicable to your work activities and working environment
- To accurately record and keep daily food safety controls
- Ensure staff comply with cash handling procedures
- Train and motivate staff to use up-selling techniques and to understand promotions
- Coach and lead a team to deliver excellent standards of customer service
- Ability to build and lead an effective team
- Able to supervise up to 20 workers within a catering unit meeting daily sales targets
- Motivate, coach and develop a team
- Excellent communication skills and can communicate effectively at all levels including client and their own team
- Assist in the planning and preparation
- Able to team lead at least two different catering styles of outlet e.g. self service restaurant and bar.
- Assist with basic food preparation as required
- Attend management meetings and training courses as required
- Ability to deliver change and new ideas
- Computer literate

The role will require energy, confidence, problem solving skills and some previous supervisory experience. In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.

We are looking for someone who has previous supervisory experience in a related industry such as Restaurants, Pubs, Bars, Contract Catering, Hotels, Leisure or Food, Retail preferred but not essential. However, experience of working in a fast-paced customer focused environment is essential.

You must have a flexible approach to work in a 7 day a week operation
- hours can vary each week depending on the nature and volume of the business.

If you are a dedicated individual who is passionate about the delivery of high standard’s, then we would like to meet you We feel it the moment we walk into one of our venues a fun, welcoming vibe created by people who genuinely enjoy the work they do, and who don’t mind sharing their enthusiasm with others. If that sounds like you, then let’s talk.

Eligibility - You must be eligible to live and work in the UK to be considered for this position

**What we offer**:

- 25 days annual leave rising to 26 after one year plus all UK bank holidays
- Free Onsite parking
- Free lunch when office based
- Potential home working options for part of the week, role dependent
- Pension matching up to 7% and
- We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
- Private Medical Insurance funded by the company
- Great Learning and Development
- Employee Assistance Programme
- Dental, Cash Health and Holiday Buy flexible option
- Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our valu