Team Leader- Zero Hours

Are you wild about animals? We have a fantastic opportunity for a animal loving
**Team Leader** to join the Amadeus team at
**Dudley Zoo**.

**Amadeus**, multi award winning caterers, are a division of the NEC Group operating at venues and events in Birmingham and beyond including the NEC, the ICC, Resorts World Arena, the VOX and Utilita Arena Birmingham.

We have a fantastic opportunity available to join the animals and us at
**Dudley Zoo **as a zero hour
**Team Leader** who can cover all aspects of catering operations on a day to day basis running numerous outlets situated across the venue. You will also need to support a wide range of hospitality events and conferences.

Reporting into the Catering Operations Manager, your primary responsibilities will be to support the smooth running of all aspects of the catering services. You will be responsible for delivering excellent standards of customer service, presentation, and food quality. We are looking for a Team Leader to help drive performance and excellence.

Your role will be predominately based at Dudley Zoo however at times you may be required to work at the group’s other venues and events. If you are a dedicated individual who is passionate about delivering excellent standards to our customers and you are roaringly friendly and eagle eyed for high standards, then we want you ewe in to join our team.

You must have a flexible approach to work in a 7 day a week operation hours can vary each week depending on the nature and volume of the business hours will include weekends and bank holidays.

Your duties will cover the following:

- Assist in controlling Food and Beverage stocks, personnel and equipment
- Responsible for delivering high standards of cleanliness, presentation, safety and hygiene in all areas
- To ensure you, and those others working within your areas of responsibility do so in accordance with current, applicable health and safety fire safety legislation and group health and safety policies, procedures and arrangements.
- To implement and manage those group health and safety fire safety policies, procedures and arrangements as applicable to your work activities and working environment
- To accurately record and keep daily food safety controls
- Ensure staff comply with cash handling procedures
- Train and motivate staff to use up selling techniques and to understand promotions
- Coach and lead a team to deliver excellent standards of customer service
- Ability to build and lead an effective team
- Able to supervise up to 20 workers within a catering unit meeting daily sales targets
- Motivate, coach and develop a team
- Excellent communication skills and can communicate effectively at all levels including client and their own team
- Assist in the planning and preparation
- Able to team lead at least two different catering styles of outlet e.g. self service restaurant and bar
- Assist with basic food preparation as required
- Attend management meetings and training courses as required
- Ability to deliver change and new ideas
- Computer literate

The role will require energy, confidence, problem solving skills and some previous supervisory experience. In return you will receive training, great opportunities to progress and get to work with people who enjoy what they do and offer great and fast service to all their customers.

We are looking for someone who has previous supervisory experience in a related industry such as Restaurants, Pubs, Bars, Contract Catering, Hotels, Leisure or Food, Retail preferred but not essential. However, experience of working in a fast paced customer focused environment is essential.

If you are a dedicated individual who is passionate about the delivery of high standards then we would like to meet you We feel it the moment we walk into one of our venues a fun, welcoming vibe created by people who genuinely enjoy the work they do, and who don’t mind sharing their enthusiasm with others. If that sounds like you, then let’s talk.

**What we offer**:

- _Training for your role_
- _Internal opportunities_
- _Holiday is accrued at 12.07% of hours worked._
- _Complimentary onsite parking_
- _A meal will be provided for all shifts over 5.5 hours_
- _Pension matching up to 7% and Life Assurance if eligible for pension and in pension plan._
- _We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible_
- _Great Learning & Development program_
- _Employee Assistance Program_
- _Exclusive Discounts and many more great benefits_

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran stat