Retail Team Leader

**About us**

Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste.

The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities.

Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good.

**About the role**

We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards.

You will assist the section leader in co-ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members.

Support the section leader to deliver the day to day operation of the department through routine processes and practices.

Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

**Requirements**:
Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the Services department.
- Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
- Ensure standards remain high and continually look for ways to improve
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
- Continuously review waste within your department and seek solutions to reduce wastage where possible

**Support and assist the section leader with**:

- Daily huddles, ensuring all tasks set are completed efficiently by team members
- Development plans of colleagues, by making recommendations and coaching rising stars
- Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
- Ensuring our colleagues uphold our culture and deliver an expectational member experience
- Any additional departmental tasks as and when required

**Skills of a Team Leader**
- Lead by example and uphold Company Shop Group values at all times
- Ability to build and maintain effective working relationships
- Ability to effectively plan and organise workloads
- Able to work to strict deadlines
- A want and desire to develop and progress within your role
- A commitment to your own personal development and continued learning
- To be flexible and adaptable to support the needs of the business

**Location
- Company Shop, Unit 10, Castle Mill, Birmingham New Road, Dudley, **DY1 4DA

**Rate of pay
- £12.20 per hour paid every four weeks.**

**Shifts/Hours: 20 hours per week, 5 days out of 7 (rota basis) between the hours of 6am and 10pm Monday to Friday and 6am and 8pm Saturday and Sunday**

**Benefits**

**Why you’ll love Company Shop Group**
- Free membership to Company Shop for you and 10 x nominees.
- Contributory pension scheme.
- Annual Flu Injections, High Street and Leisure discounts and on-site Parking.
- Free Fruit Friday
- Employee Assistance Programme - Grocery Aid.
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
- Life assurance benefit