Current jobs related to Tenancy Operations Team Lead - London - Home Made

  • End of Tenancy Cleaners

    2 weeks ago

    London, United Kingdom Just Tenancy Cleaning Full time

    We have been in operation and providing professional cleaning services for over 12 years across the whole of London and the South East of England. We have a blue chip client list including most of London's largest property management and lettings firms and do 4200 cleans a year. We are very versatile and can offer opportunities to suit all requirements. If...

  • Tenancy Operations Executive

    2 days ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Executive | Home Made** * Working with us: * Our tenancy operations team is at the heart of our business supporting the end to end process from the point of offer agreed through to the tenancy starting. The team works in partnership with our Sales and Property Management team to ensure the best customer experience from both a landlord...

  • Tenancy Progression Lead

    3 days ago

    London, United Kingdom Home Made Full time

    **Tenancy Progression Lead | Home Made** **Position Overview**: As a **Tenancy Progression Lead **on our Tenancy Operations Team, you will play a critical role in managing the compliance and contract stages of the rental process. You will be the primary point of contact for landlords and renters, ensuring all necessary documentation is accurate, complete,...

  • Tenancy Operations Assistant

    7 days ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Assistant | Home Made** *_ Location: _*_Waterloo, London (office based)_ *_ **Salary**: _*_ £24,000_ **Working with us**: Our tenancy operations team is at the heart of our business supporting the end to end process from the point of offer agreed through to the tenancy starting. The team works in partnership with our Sales and...

  • Tenancy Progression Lead

    2 hours ago

    London, United Kingdom Home Made Full time

    **Tenancy Progression Lead | Home Made** **Position Overview**: As a **Tenancy Progression Lead **on our Tenancy Operations Team, you will play a critical role in managing the compliance and contract stages of the rental process. You will be the primary point of contact for landlords and renters, ensuring all necessary documentation is accurate, complete,...

  • Head of Tenancy

    1 week ago

    London, United Kingdom Hardinggreen Full time

    OverviewJob Title: Head of TenancyLocation: Kensington Office, Harding GreenWorking Hours: Monday to Friday: 8:45 am to 6:00 pm (with an hour for lunch); Possible to work from home 1-2 days a week; Rotational half-day Fridays Key Responsibilities Lead and oversee the tenancy progression function, ensuring compliance with all lettings legislation and AML...

  • Tenancy Operations Coordinator

    7 days ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Coordinator | Home Made** An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Tenancy Operations Coordinator to join our team and boost our ability to deliver exceptional service to both tenants and landlords....

  • Senior Tenancy Operations

    2 weeks ago

    London, United Kingdom Home Made Full time

    **Tenancy Operations Specialist | Home Made** Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made? Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental...

  • Graduate Tenancy Operations Assistant

    7 days ago

    London, United Kingdom Home Made Full time

    **Graduate Tenancy Operations Assistant | Home Made** * Working with us: * Our tenancy operations team is at the heart of our business supporting the end to end process from the point of offer agreed through to the tenancy starting. The team works in partnership with our Sales and Property Management team to ensure the best customer experience from both a...

  • Tenancy Progressor

    2 weeks ago

    London, United Kingdom Cherry Pick People Full time

    **REGION**: - london-c**SALARY**: **JOB TYPE**: Permanent **REF**: CM5232 Would you like to work for one of the Global and Leading Real Estate Companies? We are currently searching for a highly competent and experienced Tenancy Progressor for our clients office Prime Central London. If you are an experienced Tenancy Progressor or Lettings Administrator...

Tenancy Operations Team Lead

2 weeks ago

London, United Kingdom Home Made Full time

**Tenancy Progression Team Lead | Home Made**

**Position Overview**:
As a **Tenancy Progression Team Lead **on our Tenancy Operations Team, you will play a critical role in managing the compliance and contract stages of the rental process. You will be the primary point of contact for landlords and renters, ensuring all necessary documentation is accurate, complete, and compliant with legal requirements, alongside ensuring the operational aspect of handing over tenants to on site teams are with efficiency and quality. Your attention to detail and customer-focused approach will be essential in maintaining our high standards of service and ensuring a seamless experience for all parties involved.

**Key Responsibilities**:
**Compliance Management**:

- Oversee the collection and verification of all necessary documents from landlords and tenants to ensure compliance with legal and company standards.
- Conduct thorough checks to confirm that all properties meet the required safety and regulatory standards.
- Stay updated on the latest rental legislation and ensure all practices align with current laws.

**Contract Coordination**:

- Prepare and review tenancy agreements, ensuring all terms and conditions are clearly defined and agreed upon by both parties.
- Facilitate negotiations between landlords and tenants to resolve any disputes or concerns regarding contract terms.
- Ensure timely execution of contracts, managing digital signing processes and maintaining accurate records.

**Customer Support**:

- Serve as the main point of contact for landlords and renters throughout the compliance and contract phases, providing exceptional customer service and support.
- Assist clients with any inquiries related to their tenancy agreements, ensuring clarity and transparency.
- Proactively identify and address potential issues, offering solutions and guidance to facilitate a smooth tenancy process.

**Project Management**
- Oversee and manage new client onboarding, from timelines and document gathering, to building out process flows.
- Responsible for project implementation and success.

**Process Improvement**:

- Implement best practices to streamline operations and reduce turnaround times for compliance and contract activities.

**Collaboration**:

- Work closely with other departments, including Sales, Property Management, and Customer Success, to ensure a cohesive approach to the rental process.
- Communicate effectively with internal and external stakeholders to deliver a seamless end-to-end experience.
- Set up and lead in managing the team and ensuring smooth operations when the line manager is out.

**Working hours**:Monday to Friday (bi-weekly half day Saturdays, time is given back in lieu). 1 day a week work from home + Saturdays

**Office location**: London Southwark (close to Blackfriars, Southwark and Waterloo stations)

**Salary**: £30K-40K (based on experience)

**What we look for**:
**Experience**:
**Skills**:

- At least 2 years of previous experience in the real estate industry is required.
- Excellent organizational skills with a strong attention to detail.
- Outstanding communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Problem-solving skills and the ability to handle challenging situations with tact and professionalism.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

**Personal Attributes**:

- Proactive and self-motivated with a strong sense of initiative.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Team player with a collaborative approach to achieving team goals.

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
- **We are an equal-opportunity employer**_

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Please note your salary expectations
- Notice Period

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person