Senior Tenancy Operations

2 weeks ago

London, United Kingdom Home Made Full time

**Tenancy Operations Specialist | Home Made**

Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?

Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We're seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry.

So, if you love the energy of a startup, eager to play a role in team building and expansion,and dream of shaking up the rental industry, then this role is for you

**Salary**: _£24-28k depending on experience_

**Working hours**_: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu_

**Office location**:_Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)_

**The role**:
Includes but not limited to
- Working through key processes from the moment a payment of intent is received through to move in.
- Champion a customer-centric journey for tenants, conducting introductory calls, daily check-ins, and ensuring their needs are central to achieving the move-in milestone.
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations.
- Collaborate closely with the sales team to smoothly convert deals into tenancies, particularly when deals encounter hurdles.
- Organising and managing third party tenancy services
- Organising logistics including pre-tenancy maintenance
- Monitor deposit registration processes to ensure compliance with relevant regulations.
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

**About You**:

- You excel in written communication
- Builds strong connections through interpersonal skills and top-notch customer service
- Navigates administrative tasks like a pro, keeping things running smoothly
- Drives for results, always seeking effective solutions
- Comfortable with numbers and mid-level mental arithmetic

**Perks of the Job**:

- Annual Leave: 24 days a year + post 2 years of tenure you start to add 1 day of leave per year, up to a max of 5 extra days
- Birthday Day: 1 day off during the week of your Birthday
- Yearly Half Day Charity Day to work with one of our Charity partners
- On site Gym with showers
- Indoor bike storage
- Culture Club: Social Team, CSR, Mental Health Champions, ESG
- Weekly 5pm Friday Happy Hour in the office
- Office Social Events (summer and winter parties, notable date events - i.e. St Patricks day, Diwali, Movember, Holi, Easter)
- Employee Perks: discounts for stores, cinema etc.
- Enhanced Maternity and Paternity Leave
- Sabbatical Leave

**Interview Process**:

- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment

**_
We are an equal-opportunity employer_

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