Booking Clerk

2 weeks ago

Brighton, United Kingdom Blue Arrow Full time

We are currently recruiting for a NHS Booking Clerk role within Brighton area. This assignment is for a period of 3 months and would be office based.

**Role Summary**

***

This is a multi-skilled role whereby the post-holder will be required to gain an up-to-date knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patients access policy and according to waiting time and clinical urgency. The post holder will handle incoming telephone queries from patients, GP's, and other hospital staff with a range of queries. The post holder will gain an in-depth knowledge for clinics within a designated specialty area but will also be expected to gain a broader knowledge of other clinics. This role will range from the registration of new patient referrals, to handling GP and patients queries for clinics to making/amending and cancelling appointments. The post holder will have an impact on a patient journey throughout all aspects of the outpatient booking process and will be responsible for recording all patient contact and bookings on the patient administration system.

The main duties of the post are:

- To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
- To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system
- To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained

**Main Duties and Responsibilities**

***
- To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
- To index referrals in the Trust referral management system so that the correct clinician can review the referral
- To update patient demographics in the Trust patient administration at time of referral registration
- To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system if required.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

  • Outpatient Booking Clerk

    3 days ago

    Brighton, United Kingdom Juice Personnel Full time

    **Role Summary** **This role is working through Juice Personnel as a temporary worker in an NHS team.** This is a multi-skilled role whereby the post-holder will be required to gain an up-to-date knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patients access policy and according to waiting time and...

  • Counter Clerk

    2 weeks ago

    Brighton, United Kingdom WHSmith Full time

    **Counter Clerk - WHSmith - Brighton Post Office** Contract Type: Permanent Working hours: 20 hours per week As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our...

  • Mha Administration Assistant

    7 days ago

    Brighton and Hove, United Kingdom Sussex Partnership NHS FoundationTrust Full time

    To support the Mental Health Act Coordinators in undertaking of the day-to-day administration and implementation of the Mental Health Act 1983 (“the Act”) and associated legislation. Covering all care groups and General Hospitals where appropriate. Undertake the administration of the Associate Hospital Managers booking system, ensuring that panels are...

  • Radiotherapy Administrator

    5 days ago

    Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    Role Summary To support the Patient Access Manager in the provision of an effective and efficient patient access service for radiotherapy, chemotherapy, oncology and haematology services that includes working in all reception areas and appointments offices. To be responsible for managing the booking of patients from referral to outpatient attendance and to...

  • Resident Services Assistant

    2 weeks ago

    Brighton, United Kingdom Urbanbubble Full time

    The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy...

  • Lettings and Events Assistant

    5 days ago

    Brighton, United Kingdom urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...

  • Administrative Officer

    2 weeks ago

    Brighton, United Kingdom Brook Street Full time

    We've got a great opportunity for a long term temp role within the Brighton Court, to join a fast-paced office, working as part of the admin team. Overview Full time 37 hrs per week Monday - Friday Long term Temporary ongoing role Pay - £12.36 - £13.25 per Hour Location - Brighton Start date ASAP Key responsibilities Administration: Preparing papers and...