Radiotherapy Administrator

Role Summary

To support the Patient Access Manager in the provision of an effective and efficient patient access service for radiotherapy, chemotherapy, oncology and haematology services that includes working in all reception areas and appointments offices.

To be responsible for managing the booking of patients from referral to outpatient attendance and to discharge from clinic or from treatment, working in collaboration with medical, nursing, paramedical, management and administrative staff across University Hospitals Sussex sites.

To analyse and validate Patient Targeting Lists (PTL), patient outcome data and cancer waiting time and 18-week validation reports and report issues to the Patient Access Manager

To work as a member of a team in providing a flexible, efficient and high quality administration service for patients attending the hospital and to assist medical staff, allied healthcare professionals and nurses in the management of oncology, haematology and radiotherapy.

To recommend changes to policies and procedures in order to provide an optimum patient access service.

Function as a ‘team player’, being considerate and flexible, taking the needs of peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times. Provide and receive complex and sensitive information via telephone, face to face, or in writing, some of which may be contentious in nature, requiring interpersonal and communication skills to promptly assess each situation, escalating to or seeking advice from a health professional as necessary.

Advise patients of any delays to being seen for their appointment/treatment within the service. Ensure that all patients are given the opportunity to speak to a senior manager if they wish to make a complaint about the service that they have received.

Be capable of establishing and maintaining effective communication with all members of the public, including those with challenging behaviour, learning disabilities and those whose first language is not English, ensuring interpreters are booked for appointments as soon as the need is identified to comply with legislation.

Mission and values

The mission of University Hospitals Sussex - what we are striving to achieve - is to provide:
‘excellent care every time’

All our efforts to do this put the interests of our patients first and foremost, and are underpinned by our values:

- Compassion
- Communication
- Teamwork
- Respect
- Professionalism
- Inclusion

These values were selected by our staff, patients and public when we were talking about the merger and the sort of organisation we want University Hospitals Sussex to be.

Our mission and values are extremely important to us and we expect everyone who works at University Hospitals Sussex in any capacity to share and uphold them.

Main

**Responsibilities**:
Engage in collaborative problem solving with co-workers and staff and other outside agencies.

Ensure that when on leave an out of office message is left detailing who to contact.

Function as a ‘team player’, being considerate and flexible, taking the needs of peers into consideration.

Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times.

Provide and receive complex and sensitive information via telephone, face to face, or in writing, some of which may be contentious in nature, requiring interpersonal and communication skills to promptly assess each situation, escalating to or seeking advice from a health professional as necessary.

Have good written and oral communication skills to enable clear and concise information, explanations and instructions are provided.

Answer a range of complex and sensitive patient enquiries promptly and politely (via telephone and in person) and where necessary refer to the Patient Access Manager for advice/support.

Operational Manager
Patient Access Manager
Team Leader
Patient Access Clerk

Advise patients of any delays to being seen for their appointment/treatment within the service.

Ensure that all patients are given the opportunity to speak to a senior manager if they wish to make a complaint about the service that they have received.

Be able to establish and maintain effective communication with all members of the public, including those with challenging behaviour, learning disabilities and those whose first language is not English, ensuring interpreters are booked for appointments as soon as the need is identified to comply with legislation.

Liaise with clinical /nursing staff, porters and ambulance staff. Deal with all non-clinical queries in an efficient and courteous manner using judgement and prioritisation.

Develop and maintain effective working relationships with nursing, medical, Allied Health Professionals and managerial staff within the department. Work with colleagues to ensu