Scrum Master

**Role: Scrum Master**

**Location: Leeds, hybrid working 2-3 days per week in the office**

**Salary: Competitive, plus excellent benefits**

**Contract type: Permanent**

**Employment type: Full time**

**Working hours: 37.5 hours per week, Mon-Fri**

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We are seeking an experienced and proactive Scrum Master to guide and support our cross-functional Agile teams across e-commerce, websites, mobile apps, clinical platforms, customer care, and fulfilment services.

As Scrum Master, you will be a servant leader and coach, enabling squads to deliver against an ambitious digital healthcare roadmap while maintaining quality, compliance, and alignment to our strategic goals. You will foster a culture of collaboration, continuous improvement, and self-organisation, ensuring our teams deliver high-value outcomes sprint after sprint.

**What’s in it for you?**

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

**What you’ll be doing?**
- **Scrum Facilitation**: Lead Agile ceremonies including sprint planning, Feature Refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome-focused.
- **Team Coaching**: Mentor and guide teams to adopt Agile principles, fostering a self-organising culture and improving delivery performance.
- **Stakeholder Engagement**: Collaborate with Product Owners & Managers, Head of Delivery & Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives.
- **RAID Leadership**: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum.
- **Cross-Functional Alignment**: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions.
- **Delivery Metrics**: Track and share Agile performance metrics (velocity, burn-down charts, cycle time) to drive continuous improvement and data-driven decision-making.
- **Quality & Compliance**: Promote a delivery culture that balances speed with regulatory, security, and patient-safety requirements.
- **Continuous Improvement**: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction.

**Who are we looking for?**
- **Agile Knowledge**: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints.
- Proven experience as a Scrum Master in complex, multi-team Agile environments.
- **Technical Fluency**: Ability to converse effectively with developers and understand technical constraints, architecture, and system design.
- **Backlog Management**: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking.
- **User-Centric Mindset**: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles.
- **Analytical Thinking**: Comfortable using data (quantitative and qualitative) to make informed decisions
- **Effective Communication**: Excellent verbal and written communication skills for clear documentation and stakeholder engagement. Strong facilitation, conflict resolution, and servant leadership skills.
- **Cross-Functional Collaboration**: Proven ability to work with UX/UI designers, engineers, QA teams, and business leaders. Experience in coordinating across multiple delivery streams, including web, app, e-commerce, and operational services.
- **Problem-Solving**: Strong critical thinking and problem-solving skills to evaluate trade-offs and make sound