Planned Works Coordinator

**So what’s the role all about?**

As a planned works coordinator you will provide administrative support to the Planned Works team ensuring PA deliver excellent services to residents. This role will assist the team in liaising and supporting our customers, alongside our service providers for all planned and major works carried out through our Asset team in and around our customers’ homes.

This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed.
**Some of the key tasks and responsibilities include**:

- To support the Senior Project Manager and colleagues within Asset Services as and when required.
- Maintain and update the asset data on keystone. Project spreadsheets and documentation
- To book and maintain appointments for the surveyors, using Foundation to schedule jobs where appropriate.
- Meeting and diary management for the Planned Works team.
- Provide administrative support in meetings to take and distribute minutes.
- Process purchase order requests ready for authorising.
- Assist the Planned Works team in the production and sending of tenant and leaseholder letters.
- Log Resident Satisfaction Questionnaire (RSQ) responses for planned works ready for KPI production.
- To assist the Asset team in promoting and providing information to all staff with updates on planned work on PA’s intranet.
- To log compliments and complaints on the Resolve management system in accordance with the PA policies and procedure including sending out the acknowledgments to residents.
- Contribute to the effective and efficient running of the business and the Group achieving targets and objectives
- Flexibility to enable some work to be done outside normal working hours to meet occasional peaks or deadlines
- Promote recognition of diversity in all respects of service delivery
- Project a positive image of the Group and its subsidiaries by providing an excellent level of customer service to all customers including dealing with complaints
**To be successful in this role, we’d be looking for the following**
- Experience of dealing with people and excellent customer service skills
- Extensive 2 years administrative experience
**Please refer to the attached job**
**description to find out more**

**What’s in it for you?**
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.

In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of with include:

Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets
- Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs
**& much more Check out our handy benefits flyer**
**to see what else we can offer you**
**Do you care about the same things we do?**

We have three values we work by. When we meet, we’ll need you to show us how they are important to you too.

We always do the right thing: We offer the best quality service that we can.

We’re there when you need us: We listen and take action ensuring we deliver on our promises.

We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes.

**Our EDI Policy**:
Equality, diversity and inclusion | PA Housing

**So who are we?**

PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it’s about people. We aim to put our residents at the centre of everything we do and offer first class services to all.

Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.

Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our t