Customer Service Administrator

2 weeks ago

Chepstow, United Kingdom Cardiff Gap Trade Full time

**gap personnel (operating as an employment business) are currently recruiting for a Cutomer Service Adminstrator to join a busy team in a well-established client in Chepstow.**

our client is a global leader in the design and engineering of aluminium window, door and curtain walling systems.

RESPONSIBILITIES:

- To represent the company in a professional, enthusiastic and positive manner
- Using Sage, create and update customer accounts accordingly
- Ensuring Sage is updated with all relevant account information to assist both the customer services and finance departments
- To take responsibility of assigned accounts and process pro-forma invoices where necessary
- To ensure all orders are inputted in an accurate and timely manner
- To use excellent attention to detail to assist with visual spot checks of orders inputted
- To assist with setting and reaching high standards of order inputting across the department
- To support the customer service department with all duties including cover of reception area
- To ensure all customers adhere to the companys terms and conditions
- To understand customer needs in line with the needs of the business
- Keep up to date and respond accordingly to all enquiries
- To be a pro-active employee at all times
- Liaise with and assist internal staff where required, promptly and in a professional manner
- To attend meetings, training programmes, etc. as directed by management
- To provide feedback to all other areas of the business to ensure continuous improvement of services

**Knowledge & Experience**
- Proven experience in delivering excellent customer service
- Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
- Previous experience of working in a fast-growing company
- Previous experience of building and maintaining relationships with customers
- Excellent level of IT literacy

**Skills & Personal**
- Enthusiastic with an excellent telephone manner
- Ability to build constructive working relationships with colleagues.
- Strong communicator with excellent organisational and time management skills
- Ability to think clearly, analyse data and present accurately.
- Ability to work flexibly and proactively
- Committed and reliable

**Other information**
- Hours are 39.5 per week.
- Monday to Friday working pattern
- Temp - perm Role

**Job Types**: Full-time, Temp to perm

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chepstow: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

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