Service Delivery Administrator

**Location**: TXO head office, Chepstow (UK)
**Workplace type**: Hybrid
**Salary**: Competitive

We have an exciting opportunity for a Service Delivery Administrator to join our fast-growing company based in Chepstow.

**Job function**:
The role of the Service Delivery Administrator is to support the Service Delivery Executives with the direction, coordination, implementation, control and delivery of specific asset recovery projects ensuring consistency with the company strategy.

Project scopes continue to evolve with the growth of the company but predominantly a combination of decommissioning, de-installation, asset inventory services and global logistics. Logistics being a combination of export from origin and import at destination elements. Services delivered will be a combination of 3rd party providers and direct TXO employees.

The customer base is typically national and international telecommunication companies with an asset interest in fixed-line or mobile GSM network equipment. TXO service offering to this customer base may change and develop with time but is predominantly aimed at the recovery of equipment assets for reuse, resale or recycling. Different models of service offerings will be communicated and targeted to individuals at a strategic level.

**Specific responsibilities**:
General duties included but not limited to:

- Assist the Service Delivery Executives with the planning and Implementation of TXO project requirements as per project awards and requirements.
- Support, monitor and correlate the project team-related expenditure and administration.
- Administrate the weekly de-install timesheets to accurately record overtime, hours, holidays, etc.
- Maintaining all staff and project records keeping them up to date.
- Assist with correlating information and data for project site surveys and reports.
- Answering inbound phone calls for the department.
- Track and monitor project deliverables using appropriate tools.
- Assist with supporting the project teams(s) which can include the arrangement of travel, accommodation, welfare and safety.
- Coordinate with logistics companies for service costs, tracking requirements and arrange inbound logistics.
- Assist with Brexit administration in association with inbound shipments.
- Produce project completion reports with variation analysis as required.
- Work closely with cross-functional resources and divisions to help develop proposals and solutions to our customers’ business needs such as procurement, recycling, and warehousing divisions.
- Promote the services and brand of TXO in a professional and diligent manner at all times.
- Undertake general administrative duties such as scanning filing shredding, etc.
- Other administrative duties as and when required.

**Other**:

- Responsible for personal health and safety and operating in a manner that is safe personally and for others.
- Follow all company policies and procedures including but not limited to quality, health and safety, environment and information security.
- The role is also expected to perform any reasonable requests that are not defined but in the ability of the individual.

**Benefits**:
In return, we offer a competitive salary and career development opportunities. A generous list of company benefits including 25 days’ holiday (plus bank holidays), hybrid working, company pension, medical cash-back plan, employee assistance programme, free parking, life insurance, social events, plus free refreshments

**How to apply**:
**More about TXO**:
Here at TXO we specialise in providing critical telecom network hardware and asset management services to our global client base. Essentially, we buy new and refurbished multi-vendor telecom networking equipment from our partners worldwide. We then refurbish and resell or responsibly recycle if the parts are not fit for reuse. More recently, we are excited to have extended our services portfolio. We are now proud specialists in the design, build and whole-life support of communications systems. With sustainability at the core of our vision, our services work to extend the life of electronic equipment and avoid waste, all while generating revenue and reducing expenses for clients.

Our core values are part of our DNA and fundamental in driving our work forward, each and every day.
- ** Focused** in our delivery, operation, standards, behaviour and attitude
- ** Trusted** by our colleagues, customers, shareholders, suppliers and ourselves
- ** Dynamic** in our thinking & innovation and in our approach.