Service Desk Analyst

6 days ago


Huntingdon, United Kingdom Global Technology Solutions Ltd Full time

Service Desk Analyst
Permanent: £21,000 - £23,000
location: Huntingdon, Cambridgeshire
Hours: 8-5pm Monday to Friday
We are looking for a someone with a passion for IT services. Who has a qualification and some experience working on a service desk. This a fantastic opportunity for someone who is looking to start a great career with a growing company.

**Responsibilities**:

- Ensure that all Service requests are actioned in a timely manner.
- Demonstrate excellent customer service at all times.
- Adhere to SLA's, keeping users updated at all times.
- Work independently to high standards with little intervention or assistance.
- Work with wider support team to ensure any recurring issues are addressed.
- Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the company.
- Review, develop and produce Knowledge Base Articles for use across the Service Desk Team.
- Demonstrate an empathetic and confident demeanour when communicating with clients.
- Work to deadlines as set by the Service Desk Manager.
- Working knowledge and experience of Windows Desktop, Remote Desktop Services and Active Directory & Windows Operating Systems.
- A basic understanding of IT Networking principals such as DNS, DHCP, WAN, LAN, and Wi-Fi typologies.
- Working knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals.
- Ability to make decisions within the boundaries of the role.
- Ability to prioritise and multi-task efficiently.
- Ability to proactively problem solve and identify solutions.
- Basic understanding of GDPR principals.

**Benefits**:

- 25 days annual leave + bank holidays
- Cycle to work
- Childcare voucher scheme
- Perkbox
- EAP
- Free onsite parking
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.



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