1st Line IT Support Analyst

3 days ago

Huntingdon, United Kingdom Zorba Consulting Limited Full time

1st Line Support Analyst / Service Desk Analyst required for expanding IT Services & Support Provider based in Huntingdon, Cambridgeshire.

**Salary**: £23K - £24K plus benefits

Location: Huntingdon - office based

Job: You will provide first class IT support including resolving incidents and fulfilling service requests to ensure client satisfaction. You will investigate, diagnose and resolve these incidents and escalate to 2nd line where required. Working to SLA’s,keeping the user updated at all times.

Their mission is to provide high end IT Support and you will play a vital part in the start of that process.

**Requirements**:

- Recent IT Qualification or working towards one (Microsoft 365, Desktop, A+, degree or similar).
- Previous experience in supporting customer hardware and software - ideally in a Service Desk environment.
- Basic understanding of IT Networking -DNS, DHCP, WAN, LAN, Wi-Fi.
- Knowledge of mobile devices and peripherals - Apple and Android ideally.
- Able to prioritise, multitask and have strong problem-solving skills.
- Excellent verbal, written and listening skills.
- Fast learner with an interest in picking up new systems and software.

Excellent opportunity if you want to work in a company striving to provide high level support to customers and develop their staff’s careers.

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