Service Desk Analyst

2 days ago

Huntingdon, United Kingdom Barclay Meade Full time

**Job Title**

Service Desk Analyst

**Location**

Huntingdon

**Department**

Technical Services

**Reports to**

Service Desk Team Leader

**Purpose of Job**

Responsible for providing technical IT support to both internal and external customers.

**Experience Required**
- Experience of MSP Environments
- Monitoring Tools (NOC)
- Knowledge of Virtualisation Environments
- Knowledge of Storage Platforms
- Networking skills
- Firewall skills
- ITIL Experience
- Educated to GCSE level in Math's and English or equivalent.
- Good communication skills.
- Microsoft Server and Desktop OS
- Installation of Windows OS
- Microsoft Exchange & O365
- Proven Customer service skills.
- Positive, enthusiastic and supportive individual.
- Ability to take ownership of and progress issues.
- Ability to work under pressure.
- Ability to work in a team and to support team members.
- Excellent communication and interpersonal skills.
- Ability to build good working relationships with internal and external contacts.

**Main duties**
- To provide internal technical support for our clients systems including server, desktop and networking infrastructure.
- To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
- To liaise with and build strong working relationships with stakeholders
- To be an ambassador for our clients to maintain and enhance the reputation.
- To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
- Escalate issues in line with guidance.
- To have a flexible approach and attitude.
- To work with other support staff to build knowledge and skills pertinent to the sites supported.
- To comply with all necessary working practices relating to the customer site.
- To build strong relationships with customer account managers.
- To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
- To be able to work autonomously with mínimal supervision.
- To be able to manage demanding users on customer sites who have high expectations.
- To be able to communicate technical issues and concepts to a non-technical audience.
- Work together with your Line Manager to develop and enhance your knowledge and skill sets.
- There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
- Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.

**Behaviors and key Competencies**
- Proven abilities to take initiative and be innovative
- Analytical mind with a problem-solving aptitude
- Ability to follow processes
- Positive, enthusiastic and supportive individual
- Ability to take ownership of and progress issues
- Ability to work under pressure
- Ability to work in a team and to support team members.
- Ability to build good working relationships with internal and external contacts.

**CRITICAL SUCCESS FACTORS**
- Successful attainment of customer SLAs.
- Achieving KPI targets
- Reducing outstanding Service Desk calls
- Reduce the resolution time of customers
- Move to the Left Philosophy
- Continuous Improvement
- Simplification & Automation Focus

  • Service Desk Analyst

    7 days ago

    Huntingdon, United Kingdom Global Technology Solutions Ltd Full time

    Service Desk Analyst Permanent: £21,000 - £23,000 location: Huntingdon, Cambridgeshire Hours: 8-5pm Monday to Friday We are looking for a someone with a passion for IT services. Who has a qualification and some experience working on a service desk. This a fantastic opportunity for someone who is looking to start a great career with a growing...

  • Service Desk Analyst

    2 weeks ago

    Huntingdon, United Kingdom Apache Associates Full time

    Service Desk Analyst - 1st Line Support - Huntingdon - to £25k Our MSP client is looking for a Service Desk Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - ProvidING internal technical support for our clients systems including server, desktop and networking...

  • Service Desk Analyst

    2 days ago

    Huntingdon, United Kingdom Apache Associates Full time

    Service Desk Analyst - 1st Line Support - St Ives - Cambridgeshire - to £25k Our MSP client is looking for a Service Desk Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - ProvidING internal technical support for our clients systems including server, desktop and...

  • 1st Line IT Support Analyst

    3 days ago

    Huntingdon, United Kingdom Zorba Consulting Limited Full time

    1st Line Support Analyst / Service Desk Analyst required for expanding IT Services & Support Provider based in Huntingdon, Cambridgeshire. **Salary**: £23K - £24K plus benefits Location: Huntingdon - office based Job: You will provide first class IT support including resolving incidents and fulfilling service requests to ensure client satisfaction. You...

  • Service Desk Engineer

    4 weeks ago

    Huntingdon, United Kingdom Nextech Group Full time

    Service Desk Engineer£25,000-£35,000 DOEHuntingdon, CambridgeshireHybrid WorkingOur client is a leading, independent provider of IT Managed Services and Digital Transformation Solutions to UK businesses. Their principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers' needs.We are looking...

  • Service Desk Consultant

    2 weeks ago

    Huntingdon, United Kingdom SSS Public Safety Full time

    We are looking for a Service Desk Consultant (Origin) to join our team - This is a Permanent role. If you are experienced in a service desk customer support role, we would love to hear from you. We are looking for someone with a positive attitude when facing into problem management, with experience in a similar role. This is a fast-paced environment, so it...

  • Service Desk Consultant

    2 weeks ago

    Huntingdon, United Kingdom NECSWS Full time

    The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues dealt with in accordance with the Support Code of Practice and Maintenance contracts. Measured...

  • Service Desk Consultant

    2 days ago

    Huntingdon, Cambridgeshire, United Kingdom NECSWS Full time

    Company Description Come join us and make a difference in the worldDiscover more at  Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all...

  • Strategic Costing

    7 days ago

    Huntingdon, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    A healthcare organization in the UK seeks a Costing & Service Line Reporting Analyst to enhance patient services and financial sustainability. The ideal candidate has costing experience, is progressing towards a CCAB-recognised qualification, and can demonstrate project delivery. Responsibilities include developing costing systems and providing financial...

  • 1st Line Support

    2 days ago

    Huntingdon, United Kingdom Apache Associates Full time

    **1st Line Support - St Ives - Cambridgeshire - to £25k - Hybrid working, some days from home** Our MSP client is looking for a 1st Line Support Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - Providing internal technical support for our clients systems including...