Design Estimator

**Who are we?**
We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying?2.7 billion litres of waterto around 10 million homes.?? Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.
Our developer services department play a vital role in enabling growth throughout the region. They manage everything from connecting supplies for a new development to adopting or building over a sewer.
The design team oversee 15,000 connections every year, working with household customers, small builders and major developers.
**About the role**:
As a Design Estimator, you’ll be responsible for designing and producing quotes for new clean water connections to our existing network. This role will require you to learn in-depth technical information about providing new water services to our customers.
Working collaboratively within an established team and across the business, you’ll work with a wide variety of stakeholders.
**What you will be doing**:

- Prepare designs and quotes for new water connections when required.
- Deal with customer enquiries and liaise with areas of the business in the effective delivery of new connections while at all times protecting Thames Water’s assets.
- Develop excellent relationships with customers and ensure they receive an exceptional experience.
- Carry out accurate work complying with company processes and regulatory requirements to agreed operational performance targets.
- Identify opportunities to change processes to improve the customer journey.

**What skills are we looking for?**
We’re looking for someone with outstanding customer service skills, who has the ability to be flexible and positive to ever changing customer and business needs. Strong communication skills are essential, as well as the ability to develop and maintain goodworking relationships to deliver exceptional customer service.
You must be able to demonstrate strong written and verbal communication skills and the ability to build and maintain effective relationships. Previous experience of dealing with customer complaints, both written and verbal, is advantageous.
You’ll have exceptional organisation ability and have good problem solving skills. You’ll be a team player who’s able to work in a pressurised environment and meet demanding targets. You must be IT literate and have an understanding of internal systems andprocesses. Knowledge of water network operational processes is desirable but not essential.
**What’s in it for you**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach where we’ll provide optionsaround working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall DiversityChampion and Disability.
Confident Leader and we’re a Times Top 50 Employer for Women.
Click here to find out more about?working at Thames Water