I.t. Support Analyst Hybrid

2 weeks ago

Loughborough, United Kingdom Brush Group Full time

An opportunity has arisen for an I.T. Support Analyst to support the BRUSH IT Strategy within the Service Delivery and Cyber Security areas.

**Main Responsibilities**:

- Provide support relating to incidents raised by users
- Undertake technical trouble shooting
- Perform remote troubleshooting for end users
- Provide accurate information on IT products and services
- Assist in the creation of training manuals
- Documentation of IT Processes and Policies
- Identify and suggest possible improvements on procedures
- Keep up to date with the latest security and technology developments
- Assist in the investigation of security alerts and provide incident response
- Monitor identity and access management, including monitoring for abuse of permissions by authorised system users
- Generate reports for both technical and non-technical staff and stakeholders
- Maintain an information security risk register and assist with internal and external audits relating to information security
- Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues

**Person Specification**

**Qualifications**:

- **Relevant degree or equivalent**

**Skills & Experience:**
- End User Support
- Cyber/information/network security
- Computer science
- MS Azure/Cloud
- Hybrid On-Prem/Cloud Infrastructure
- Computing and Information Systems
- Software/Electrical/Network engineering
- Experience with hybrid environments including on-premises and cloud services
- Experience of documenting processes, standard operating procedures & work instructions
- Knowledge and understanding of IT Strategy and infrastructure, Information Management and Governance and IT Security

**Skills
- Ability to plan and deliver to time & budget
- Ability to work effectively within both on-site and remote teams
- Ability to collaboratively solve complex problem
- Ability to assess & recommend appropriate solution for business requirements
- Ability to multi-task / prioritise in an ambiguous work environment
- Ability to manage change often at pace
- Ability to manage upwards clearly articulating areas of support and concerns
- Ability to drive effective decision making
- Facilitation and project management skills
- Stakeholder management skills
- Ability to define and work according to Standards

**About Us**
At BRUSH, we support the global drive to Net Zero with innovative, engineered solutions that address grid resilience and systems challenges, facilitate electrification of transport and heat and maximise resource efficiency.

Our sustainable solutions are engineered to perform, built to last and supported for life to secure peak performance and maximise asset life.

We understand power systems. Our teams engineer and support a comprehensive range of transformers and switchgear, providing innovative solutions that meet the needs of today’s changing energy landscape. Our experts can also support with product installation,servicing, repair and lifecycle management.

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