People Operations Specialist

UK London

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Reward & People Operations

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1 Nov 2024

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R-0003686

**Diversity, equity, and inclusion at Dojo**:
From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

**The role**:
As a People Operations Specialist, you’ll focus on managing the operational aspects of the employee lifecycle for our 1000+ workforce across the UK, Ireland, Spain, and Italy. You’ll ensure that our people systems, processes, and employee helpdesk run smoothly, supporting the evolution of our operations as Dojo scales up.

**This is the ideal role for someone who enjoys...**
- Supporting employees throughout their journey within the organisation
- Maintaining regular timetables and finding efficiencies in processes
- Refining people systems, especially the helpdesk and HRIS (Workday)
- Ensuring HR policies and compliance standards are met
- Contributing to operational improvements as the company grows

**Your team**:
You’ll be part of a passionate People Operations team, currently undergoing a transformation led by the Senior People Operations Manager and supported by a Projects Lead. Working closely with the Senior People Operations Specialist, your main focus will be on Business As Usual (BAU) tasks, with some involvement in project work.

You’ll also collaborate with Payroll, Benefits, and Reward experts, as well as the Workplace Experience team, who support in-office experiences, including onboarding sessions.

**What you will do...**:

- Support the Senior People Operations Specialist in running an efficient, effective people support function
- Maintain and refine scalable people processes
- Keep employee records accurate across Workday, Culture Amp, Google Sheets, and other systems
- Oversee onboarding and off boarding processes, including background checks and right-to-work verification
- Manage the helpdesk (Jira) to respond to employee queries on various topics, such as leave, references, induction, and offboarding
- Create and update guides, templates, and process maps to drive efficiency and enable self-service
- Stay updated on employment law changes and adapt policies and processes as needed
- Pull data from people systems for regular and ad hoc reporting
- Identify opportunities for process improvements within People Operations
- Support transformation initiatives as required

**What you will bring...**:

- A solid foundation in People Operations, with experience in UK HR policies, employment law, compliance, and the employee lifecycle; CIPD qualification or equivalent experience
- Experience in high-growth, fast-changing environments, with adaptability to work through ambiguity
- A data-driven approach to structuring processes for accuracy and efficiency
- Experience with Workday (HRIS), including job changes, workflows, and reporting
- Strong skills in process documentation and efficiency improvements
- A growth mindset, with eagerness to learn new skills
- Attention to detail, proactive problem-solving, and dedication to completing tasks
- High integrity when handling sensitive data, with an understanding of data protection principles

**Dojo from the get-go**

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to **empower businesses to thrive in the experience economy** by creating the tools and tech that turns transactions into meaningful relationships.

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

**Question: what’s curious, relentless, and customer obsessed?**

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.

**Dojo home and away**

We love collaboration. We have offices across Europe - that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim fo