Housing and Support Officer

2 weeks ago

Hayes, United Kingdom Office Angels Full time

**Role**: Housing and Support Officer

**Salary**: £25,800

**Benefits**: pension, use of the health and fitness facilities & restaurant discounts
**Hours**: 40 hours a week on a shift rota including weekends (8am to 4pm or 12pm to 8pm plus 1 in 4 Saturdays)
**Location**: Hayes, office based
Office Angels Staines are working for one of the largest non-profit organisations, that help transform communities to sure that all people have belonging and are able to contribute and thrive. They are not only the leaders in housing/accommodation they alsodeal with care homes, education and training. They are looking for enthusiastic people to come and join their team, support their clients and build excellent relationships.
Some key responsibilities:

- To provide housing management and housing-related support to a caseload of residents
- To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention activities to minimise rent arrears, only taking enforcement action when necessary
- Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
- To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
- To be responsible for ensuring that the inform is maintained accurately at times for all residents with whom you have contact
- To support residents to engage and participate in Progression activities
- To work proactively with residents to ensure high-quality and affordable move-on accommodation
- Maximise resident's uptake in Progression opportunities by working alongside the Progression Coaches
- Maximising housing occupancy and minimising voids by taking proactive action
- Ensure that residents comply with Tenancy and License conditions, and take action to deal with any anti-social behavior as instructed by the Housing and Support Manager
About you:

- Ideally you will have worked in housing, but that is not essential
- Good working knowledge of equality and diversity
- Excellent communication and interpersonal skills
- Ability to advocate, negotiate and mediate on behalf of clients
- Ability to confront difficult situations and reconcile different viewpoints
We would love to discuss this with you, if you have any questions please get in contact

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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