Team Leader

We have an exciting new opportunity for an experienced Team Leader to join Ability Housing Association based at Hayes Park Lodge, Hayes

**About the role**

This is a full-time position working 35 hour a week, 9-5 basis with a requirement to participate with on-call duties approximately once every two months.

The service provides supported accommodation for adults with chronic mental health challenges, most of whom will have been rehoused straight from hospital.

You will be responsible for ensuring the best support is provided to our customers. You will do this through effective team management, including individual supervisions and appraisals, effective rota management, annual leave, sickness and performance management.

In addition to the above, you will be expected to ensure team building and forward planning and will be responsible to the Area Manager for the day-to-day running of the service. A typical day will involve liaising with external agencies, ensuring the appropriate allocation of support workers to new customers, mentoring and guiding support workers in carrying out assessments of new and current customers, and writing the corresponding support plans and risk assessments.

The following knowledge and experience are required for the role:

- As a team leader and senior member of staff you will be efficient, motivated and organised, being able to work to deadlines and meet set Key Performance Indicators and objectives.
- To be successful in this role you will have a passion for working closely with vulnerable individuals suffering from mental health issues and want to constantly promote and support our customer's well-being.
- You will need to know and understand the health and safety implications and responsibilities of managing a supported housing service for this customer group.

**Post requirements**
- Experience writing and reviewing support plans and risk assessments.
- Experience of managing a supported living service.
- Experience of delivering support to vulnerable customers.
- Some knowledge of housing maintenance and repairs protocols.
- Experience of managing and supervising direct reports.
- Effective staff management skills.
- To lead on the recruitment, training and development of high calibre people, in self-managing teams, delivering outstanding care and support.
- To coach and mentor the teams in providing outstanding person-centred care.
- To live your values and champion ours as you support our teams of Support Workers.
- To foster our culture of person-centred support, challenging one another to be the best we possibly can.
- To lead on new referrals and assessment, working with potential customers and relevant stakeholders on developing a customer-centred support plan.
- To put the people we support at the centre of service delivery, aiming to ensure individualised, imaginative outcomes, whatever the customer’s support needs.
- To have previous experience of using IT systems to support your work.

**Experience and Qualifications**
- At least 2 years relevant experience in an operational management capacity in a health and social care setting
- A knowledge and understanding of the current legal responsibilities and standards of the service, including the need for the management and delivery of person-centred services.
- Hold or studying towards Level 5 Diploma in Leadership in Health & Social Care or the equivalent.

**Benefits you will receive with this role**
- Support and Leadership
- Training and development opportunities
- Medical cash-back scheme
- 22 days annual leave (plus bank holidays)
- Contributory pension
- 0.45p per mile
- Sick pay

This post requires employment references and clearance by the Disclosure & Barring Service.