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Operations Executive

2 weeks ago

St Ives, United Kingdom HYBRID CONNECTIONS LTD Full time

**Responsibilities for thisOperations Executivewill include**:

- Responsibility for maintaining and improving all provisioning and support systems
- Being responsible for onboarding new customers and products selected including mobiles, hosted phone solutions, data connectivity and Microsoft Teams enablement
- Managing portals from uploading initial transactional data and following the system through to implementation and beyond
- Proactively managing and developing customer accounts, identifying key areas of optimisation and opportunities
- Being first point of contact for customer queries and faults and ensure swift resolutions are achieved
- Owning the lifecycle of all billing queries and issues and see through to resolution

**Experience for thisOperations Executiverole**:

- _Excellent MS Office skills_ such as VLOOKUP_
- Previous telecoms experience, but this is not essential as you can be trained on the systems
- Experience in telecoms billing
- A pro-active team member
- Can suggest and implement improvements
- Ability to be methodical and flexible in approach to tasks
- Have excellent attention to detail