Welcome & Service Assistant

15 hours ago

Ambleside, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Contract**:Permanent role

**Interview Date**:2nd April

What it's like to work here:Reporting to the Welcome Managers, you’ll be part of the dedicated welcome team at Wray in the South Lakes portfolio which includes many lovely places such as Tarn Hows and Hill Top, which on occasion you may also be asked to support.

Positioned on the west shore of Windermere, Wray offers fantastic access to the lake, beautiful walks, and interesting exhibitions in our Victorian-Gothic castle. With such a wonderful setting, Wray offers a great backdrop to work in.

We are invested in our people and we hope this role will enable you to learn, discover and develop. As part of your role you will be offered training and support and we will work with you to suit your needs.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, which can include being present in the outdoors to help people in the car park, or sharing information about our exhibitions in the castle, or helping to grow support for the National Trust by encouraging visitors to become members or donate.

If you would like anymore information, please call 015394 33250 and ask for Lois or Elaine.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (735 hrs py)

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