Welcome & Service Assistant

As the public face of Wray, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Duration**:Fixed Term Contract until 2nd November 2025.

**Hours**:Various contracts available working on a flexible rota. 600-750 hours across the year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract.

Minimum of 2 days a week with the ability to flex to 3 days when needed.

**Salary**:£11.64 an hour

**Interview date**:Tuesday 28th and Wednesday 29th January 2025

What it's like to work here:Reporting to one of our welcome managers, you’ll be joining a well-established welcome team at Wray working to create a fantastic experience for our visitors. With the Castle now undergoing a series of renovations, this role will be based outside with all duties being undertaken outdoors. Your primary base will be Wray, but on occasion you may work at one of our satellite car parks or help out at another property in the South Lakes such as Hill Top or Tarn Hows.

With your help, we will be developing experiences for our visitors outdoors while the castle is closed for renovation work. This past year we have been developing a project to improve the Castle and create a Beatrix Potter exhibition venue with the long-term hope of displaying her original watercolors. This is an exciting period of change at Wray, and we want to find people to join our team who will share the same enthusiasm and passion we have for this project. The impact this project has on our day-to-day may change throughout your time here, so a willingness to be flexible and adapt to what the site needs will also be important.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same. You may get involved with taking visitors on tours of the site, lead guided walks, facilitate programming and events, and more.

Alongside this, our core purpose is to promote and champion the National Trust and grow support for its cause. Providing a great visitor experience is essential for this, but part of your role will also be working towards targets in aspects such as fundraising and membership. When a visitor leaves a donation or becomes a member, their contribution allows us to continue our vital work.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you if you are:

- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (750 hrs py to 02/11/25)