Renewals Representative

5 days ago

Reading, United Kingdom Barracuda Networks Inc. Full time

**Job ID: 23-827**

The EMEA renewals team, based in the UK, is responsible for driving industry leading renewal rates across the region. We work in 6 + languages and engage with end users, reseller partners and distribution. In our team, you will execute strategies to increase customer loyalty, improve renewal retention rates, and focus on ensuring renewals are booked in the month they become due. This position reports into a Renewals Team Leader.

**What you’ll be working on**

Managing a high volume of customer renewals in a defined territory 90 days in advance of renewal date. This will involve phoning the customer to gain commitment of the intent to renew, providing the renewal quotation, working with our Barracuda channel to facilitate the transaction and finally booking the order onto our system.

Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills

Develop and maintain strong relationships with our channel and partners in order to identify and close joint opportunities.

Work closely with renewals team members as part of a regional renewals business unit to assist with coverage when necessary to achieve team targets

**What you bring to the role**

**English and French Language skills (spoken and written)**
Preferably experience of a renewal background or similar

Team orientated

Experience of a high volume environment

Analytical / Problem solving skills

Excellent time management skills/ ability to juggle multiple tasks and prioritize accordingly

SFDC or similar CRM experience

Ability to negotiate and secure a win win situation for Barracuda, our customers and partners

Confidence

Strong ability to articulate utilizing business acumen
**What you’ll get from us**

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

LI-Hybrid

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