Renewals Account Representative

1 week ago

Reading, United Kingdom OpenText Full time

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
Your Impact
As a Renewals Account Representative at OpenText, you will play a crucial role in maintaining and growing customer relationships by ensuring seamless renewals of maintenance and support contracts. Through proactive engagement and consultative selling, you will drive retention, identify upsell opportunities, and provide exceptional service that reinforces OpenText’s value to its customers.
What the Role Offers
- Consultative selling experience, including negotiating renewal quotes and handling objections
- Ownership of the renewal process, ensuring on-time and full-value contract renewals
- Cross-functional collaboration with internal stakeholders to deliver competitive solutions
- Exposure to OpenText’s product roadmaps and strategic customer engagement initiatives
- A dynamic, team-oriented environment with opportunities for professional growth

What You Need to Succeed
- 2-4 years of experience in software license renewals, sales, or customer account management
- Strong communication, negotiation, and consultative sales skills
- Detail-oriented mindset with excellent organizational abilities
- Experience working in an outbound phone sales/support role
- Proficiency in Microsoft Office; SAP and Salesforce experience is a plus
- Multilingual skills (Spanish, Italian or French) are advantageous

One Last Thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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